Call Center Customer Service
Resume:
Brittnee Harrison
********@*****.***
OBJECTIVE
Obtain the knowledge and experience of the day to day functions of a business through full- time employment.
EDUCATION
Regency Beauty Institute
Diploma - July 2012
Milwaukee High School of the Arts
Diploma - June 2010
EXPERIENCE
June 2022- Current 2024 PS Companies unified call center Operate the division telephone system, route calls to appropriate staff members or other City departments and take messages as needed. Respond to questions from telephone customers, direct customers to appropriate department or other jurisdictions as necessary
Update and maintain computerized and physical license records Operate license computer and word processing systems Verify license information in license computer system Answer questions regarding basic license procedures and processes Process reports as assigned
July 2021- January 2022 Conduent Retail Operations Associate III Provide back office support for EBT/ECC/WIC state clients within our government payment service operations team. Also, support both external/internal customers and vendors. My responsibilities included navigating through multiple computer applications with speed and accuracy, work with customers to resolve inquiries, provide troubleshooting assistance to customers and vendors,data entry-contracts/bank changes, complete daily reports and payment research
September 2019- May 2021 City Hall Unified Call Center Operate the division telephone system, route calls to appropriate staff members or other City departments and take messages as needed. Respond to questions from telephone customers, direct customers to appropriate department or other jurisdictions as necessary
Update and maintain computerized and physical license records Operate license computer and word processing systems Verify license information in license computer system Answer questions regarding basic license procedures and processes Process reports as assigned
September 2018- June 2019 Navient debt collector Call center A full-service tolling and parking management company and a leading provider of business processing services to government clients, including citation processing, debt collection, and integrated parking and tolling customer service. responsible for contacting citizens nationwide regarding their unpaid parking citations to negotiate and establish repayment, while documenting important account information for each call.
persuasive and convincing when collecting payments. June 2018- August 2018 Amrack custodial service worker The custodial service worker cleans and maintain assigned area Provide a safe working environment
Properly clean and maintain housekeeping equipment Follows procedure for storage and disposal of trash and transport it to designated areas.
April 2018- May 2018 Guaranty Bank Call Center
Open deposit accounts
Deliver consumer and business products and services Loan products sold are credit card,check line reserve and consumer non-realmestate loans
Identify referrals for branch and specialty partner sales Complex service and maintenance
Aug 2017- Oct 2017 Spectrum Customer Service Retention Representative- Call Center Exceptional sales skills and savvy negotiation skills to confidently save and retain current subscribers from disconnecting their Spectrum services. Handle inbound disconnect/downgrade calls from existing customers Responsible for skillfully retaining customers through positive customer relationship building Diffuse the irate customer situation by utilizing strong listening skills and probing techniques
Identify reason(s) for disconnect and overcome objections in an effort to retain the customer
Save and re-sell the value of our products and services by properly aligning their features,
benefits and price with the needs of the customers Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner
Oct 2016- July 2017 JC Penney Customer Service Representative- Call Center Responded to inbound customer calls with the highest standard of professionalism. Researched and resolved a wide variety of customer questions/issues. Conducted thorough customer needs analysis and provided value-driven recommendations of products and services.
Maintained strong knowledge of all company products and services. Demonstrated openness and flexibility in adapting to the needs of individual callers, including dissatisfied, first-time users, etc.
Provided customers timely and accurate information. Proactively identified customer needs by reviewing customer accounts. Reach quota mark of Retention Sales
April 2013- May 2014 Froedtert Hospital- Environmental Service Aid Provided cleaning according to hospital protocol.
Provided a safe and clean environment at all times while observing safe practices and infection control measures.
Aug 2012- Jan 2013 Clean Power- Housekeeper
Cleaned restrooms, offices, floors, walls, stairs and other general cleaning duties as assigned.
Emptied trash/recycling.
COMPUTER SKILLS
Proficient with Microsoft software, Internet and Email.
Contact this candidate