Project Manager Business Process
Resume:
Akin Fadeyi LinkedIn
Project Manager
***.******@*****.***
Experienced Project Manager with a history of leading impactful projects across industries. Proficient in agile and waterfall methodologies, optimizing processes, and project delivery. Strong communication and leadership skills enable successful collaboration and data-driven decision-making. Key Skills & Competencies:
Project Management Agile Methodology and Scrum Framework Stakeholder Management and Collaboration. Requirements Gathering and Analysis Prioritization and Backlog Management Data- Driven Decision Making. Strong Communication and Leadership Skills Adaptability and Problem-Solving Abilities. Customer-Centric Approach. Understanding of UI/UX Design Principles. Experience
Project Manager/Product Owner March 2022 – Present Liberty Mutual Insurance. Fairfax, Virginia.
This was a business process re-engineering project aimed at re-designing the Claims Process and policy management within Liberty Mutual.
Responsibilities:
• Claims Process Modernization: Champions a business process re-engineering initiative to modernize the Claims Process and policy management. This initiative resulted in a 20% increase in claims processing efficiency and a 15% improvement in customer satisfaction scores.
• Product Vision Ownership: managing the product roadmap, prioritizing Business Requirement Documents
(BRDs) and overseeing all stages of the product lifecycle. By prioritizing effectively, I ensured a 25% reduction in time-to-market and a 12.5% increase in product adoption rates.
• Agile Methodology Optimization: Optimizing agile methodology by refining and prioritizing the product backlog. This optimization led to a 30% improvement in sprint velocity, ensuring timely delivery and driving continuous improvement through iterative development.
• Collaborative Decision-Making: Facilitated collaborative decision-making through Joint Application Development (JAD) sessions, fostering a culture of teamwork and shared ownership. This approach resulted in a 20% reduction in project timeline delays and a 15% increase in stakeholder satisfaction.
• Data-Driven Decision-Making and Process Optimization: Integrated static data with other systems and leveraged tools like MS Visio and Excel to develop and visualize business use cases. This enabled data- driven decision-making and process optimization, maximizing product value and contributing to a 25% increase in ROI.
Senior Project Manager April 2020 – Dec 2021
Best Buy Inc. Richfield, MN.
This was a User Interface Enhancement project aimed at improving the existing user interface of the Best Buy web page. It also included improvements on some of the existing business processes and Implementation of new business processes. The improvements in the business process further led to an increase in productivity and revenue. Responsibilities:
• User Interface Enhancement: Led a User Interface Enhancement project to improve customer experience. By fostering collaboration through Joint Application Development (JAD) sessions, we achieved a 20% increase in user satisfaction scores and a 50% decrease in customer support inquiries.
• Project Management and Alignment: Managed project tasks throughout the Software Development Life Cycle (SDLC), ensuring alignment with the product vision and customer needs. This meticulous approach resulted in a 30% reduction in project timeline delays and a 15% increase in on-time project deliveries.
• Business Process Optimization: Conducted comprehensive business process analysis and developed Use Cases and Activity Diagrams to streamline workflows and optimize product features. These optimizations led to a 20% improvement in process efficiency and a 25% reduction in operational costs.
• Collaborative Innovation: Collaborated with internal and external customers to design and implement new features and functionalities, driving product innovation and customer satisfaction. This collaborative effort resulted in a 15% increase in product adoption rates and a 10% growth in customer retention. Project Manager / Senior Business Analyst. June 2018 – March 2020 Home Depot Atlanta,
GA.
This project was an enhancement project in which the business had several requirements to change the existing user interface and user experience of the website. The changes required include adding additional options to the support menu for products and services provided by Home Depot. Responsibilities:
• Gap Analysis and Stakeholder Alignment: Conducted thorough Gap Analysis, identifying discrepancies and aligning project objectives. Through effective communication with stakeholders, I ensured project alignment, reducing potential risks by 25% and enhancing overall project efficiency.
• Business Process Optimization: Analyzed existing business processes and facilitated Joint Application Development (JAD) sessions to streamline workflows. This optimization led to a 20% reduction in operational costs and a 30% improvement in process efficiency.
• Data-Driven Decision-Making: Documented comprehensive Business Requirements, enabling data-driven decision-making and guiding product improvements. This approach resulted in a 15% increase in customer retention and a 10% growth in revenue.
• Dashboard Development and Stakeholder Collaboration: Created dynamic dashboards and reports to provide actionable insights. By planning a robust business analysis approach and collaborating closely with stakeholders, I fostered a culture of data-driven decision-making, contributing to a 20% increase in stakeholder satisfaction and a 15% acceleration in product development and growth. Senior Business Analyst. May 2016 – May 2018
Allstate Insurance Company Bridgewater, GA.
This product development initiative focused on enhancing the customer onboarding experience within Allstate. The project involved re-engineering the customer setup process to streamline workflows, improve user experience, and increase overall customer satisfaction.
Responsibilities:
• Improved Product Quality and Customer Satisfaction: Redesigned defect management processes, resulting in a significant enhancement of product quality and an increase in customer satisfaction metrics by 20%.
• Effective Requirement Communication: Modeled and effectively communicated business requirements to the technical team, ensuring clear understanding and alignment. This led to a 15% reduction in development time and a 10% decrease in post-implementation defects.
• Streamlined Business Processes: Conducted thorough business process analysis, identifying inefficiencies and implementing streamlined workflows. This optimization resulted in a 33% improvement in process efficiency and a 30% reduction in customer onboarding time.
• Supporting Product Development with UML Diagrams: Developed UML (Unified Modeling Language) diagrams to support product development and enhancement efforts. These diagrams facilitated better collaboration among cross-functional teams and contributed to a 15% increased sprint velocity. Education: Bachelors, Information Technology - George Mason University - Fairfax, VA Certifications: AWS Certified Solutions Architect Professional. PMI - Project Management Professional (PMP). Six Sigma White Belt. Generative A.I. Essentials. Tools: Asana Trello Jira Microsoft Project ClickUp Smartsheet MS Visio MS Teams
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