Customer Service
Resume:
Nada Cook
****************@*******.***
To become a valuable part of a company. I am a hard worker, who is organized, a team player, and service-oriented. I would provide a pleasant attitude, and a unique ability to relate to diverse clients. I am very friendly and enthusiastic and have the ability to learn new things quickly. Work Experience
Owner/Operator Cleaning Services
Nada's Nooks And Crannys - Saint-philippe, NB
July 2014 to Present
Scheduling work to be done and performing cleaning services at clients' homes and businesses. Receiving payments for services provided. Organization of various systems and items. Customer Service Representative-Rogers Mobile Customer Care Sykes - Alpine Access Canada - Saint-philippe, NB
January 2014 to October 2014
Use of computers for various applications such as database management, word processing, etc... Inbound customer service calls from new and existing customers regarding Rogers Communications mobile services, assisting in describing bills and service charges, and de-escalation of customer concerns. Create, maintain, and enter information into appropriate databases, handle inquiries, and provide order placement, and account information. Use of multiple systems and programs. Customer Service Representative-Bell Aliant Sales and Services Sykes Riverview Inc. - Riverview, NB
June 2013 to December 2013
Inbound customer service calls from customers regarding Bell Aliant services, assisting in describing bills and service charges, and answering questions regarding home phone, internet, and television. Processing move orders, new installs, adjustments, and advising customers as to optimizing services. Data entry into multiple databases. Taking payments and recording payments into customers' accounts. Collections Officer-Team Lead
Total Credit Recovery-Atlantic Inc. - Moncton, NB
February 2011 to November 2012
Collection calls to debtors to resolve issues, notes, and data entry to update files, researching and locating debtors to resolve full payment of debts. Mentoring and assisting in the training of new employees, preparing reports for various clients regarding trends in collections, and emails, and organizing information as per client specifications. Electronic and paper filing database management, word processing, and maintaining documents such as attendance records, correspondence, and other materials.
Virtual Administrative Assistant
Stephanie Grant, Independant beauty Consultant for Mary Kay Cosmetics - Oak Mountain, NB January 2010 to January 2012
Performing customer service calls to sell merchandise, inventory tracking, and ordering to maintain sufficient in-stock items. Accounting, invoicing, and general office and computer services. Input inventory into a computerized inventory system. Updating customer profiles to determine which products best match their preferences, and collection calls regarding products. Maintaining electronic and paper files. Virtual Administrative Assistant
Darla Lutwick-Senior Director for Mary Kay Cosmetics - Woodstock, NB June 2008 to June 2011
Using various computer applications such as database management, inventory tracking, and word processing. Answering phone calls, giving information to clients, and taking messages. Collect and deposited money into accounts, disburse funds from cash accounts to pay bills, and invoices, kept records of collections, and disbursements, and ensure accounts are balanced. Create, maintain, and enter the appropriate information into databases. Set up and manage paper and electronic filing systems, recording information, updating paperwork, and compiling attendance records, correspondence, and other materials. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, and supervisors. Maintain monthly newsletters. Administrative Assistant/Receptionist
Delana Sewell-Sunlife Financial Advisor - Southampton, NB January 2010 to July 2010
Schedule and make appointments with new and existing clients. Organize and maintain law libraries, documents, and case files. Receive and place phone calls, and draft and type office memos. Work with multiple computer programs such as Lotus Notes, ABC, and CDS. Education
Distance Education in Online Medical Transcription Editor Career Step - Saint-philippe, NB
June 2018 to Present
Distance Education in Advanced-French As A Second Language Universite de Moncton - Moncton, NB
December 2012 to April 2013
Distance Education In Intermediate-French As A Second Language in French Universite de Moncton - Saint-philippe, NB
September 2012 to December 2012
Online Certification in Pharmacy Assistant
Stratford Career Institute - Woodstock, NB
2008 to 2009
Online Certification in Sex and Drug Counselling
Stratford Career Institute - Woodstock, NB
2006 to 2007
College diploma in Office Technology
NBCC-Woodstock - Woodstock, NB
January 1994 to June 1996
Skills
• Active Listening
• Customer and Personal Service
• Time Management
• Multi-tasking
• Team Player
• Telecommunication
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