Customer Service Rep

ADAM THOMAS

*** ****** **, ***** ********, MD ***74 · 240-***-****

Email · *************@*****.***

To contribute to the success of a dynamic organization by sharing my experiences, abilities, and enthusiasm, while continuing to grow professionally and personally. A self-motivated, team-orientated professional with excellent communication skills and eager to learn and grow.

EXPERIENCE

10/2019 – 04/2021

CUSTOMER SERVICE/SALES REPRESENTATIVE, IBEX GLOBAL JAMAICA – ST CATHERINE, JAMAICA W.I

Selling and/or saving Frontier products and services.

Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services.

Customer Service Rep with Amazon.

Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, completing save/service order activity in an accurate and timely manner.

Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances.

Provide flexible options to the customer based on product and service needs.

Answering a high volume of incoming phone calls.

Use multiple computer programs simultaneously on multiple screens while on the phone.

Use problem solving and critical thinking skills to resolve concerns.

07/2016 – 08/2018

CUSTOMER SERVICE REP/LOST PREVENTION, sangster’s book stores, Kingston, Jamaica w.i.

Performs a variety of customer service-related duties including assisting customers with purchases, product information, returns/exchanges, and general bookstore information.

Stocks shelves and assists with pricing merchandise as necessary; maintains cleanliness and orderliness of merchandise on shelves.

Answers phones and responds to questions or routes to appropriate person; takes messages as necessary.

Provide excellent customer service for face-to-face and online customers, including cashier duties, retail floor support, and phone assistance.

Monitor public areas for unusual activity and potential threats.

Monitor security systems like alarms and closed-circuit cameras.

Identify potential thieves from customers or staff.

Document theft and other violations of security, and what they observed on duty.

EDUCATION

SEPTEMBER 2017 - JULY 2019

CERTIFICATION OF CONTINIOUS EDUCATION, quality academics, st andrew, jamaica w.i.

SEPTEMBER 2012- JULY 2017

HIGH SCHOOL DIPLOMA, st catherine high school, st catherine, jamaica w.i.

SKILLS

Information gathering and analysis.

Organization and Time Management

Proficient in MS Excel, Word, Outlook

Detailed orientated, able to complete task with little/or no supervision

Verbal and written communication

Leadership

Multitasking abilities

Excellent organization and clerical skills

Contact this candidate