Customer Service Representative

JOSEPH DENNIS

Cleveland, Ohio ***** · 440-***-****

***********@*****.***

Experienced Customer Service Representative with a proven track record of delivering exceptional support and resolving inquiries effectively. Proficient in active listening, problem-solving, and empathetic communication to ensure customer satisfaction.

EXPERIENCE

APRIL 2020 – PRESENT

LANDSCAPER, BBK LANDSCAPING

Lawn care: Mowing, edging, raking, mulching, weeding, fertilizing, and watering lawns

Plant care: Planting trees, shrubs, flowers, and sod, and monitoring their health

Hedges and trees: Trimming small trees, hedges, and shrubs, and removing dead or damaged trees

Landscape structures: Installing decks, pergolas, gazebos, and raised flower beds

Snow and ice removal: Clearing snow and ice from sidewalks, driveways, and paths

Debris removal: Cleaning up debris around yards and other areas

Client interaction: Advising clients on landscape care and how to maintain their design after work is complete

MARCH 2015 – APRIL 2020

TIRE TECHNICIAN, SPEARS USED TIRE CO

Inspecting: Check tires for damage, wear, and tear before and after installation

Repairing: Fix punctured tires, replace worn-out tires, and repair other small damages

Installing: Mount and demount tires on rims and vehicles, and fill them to the correct air pressure

Balancing: Perform wheel alignments and balancing

Rotating: Rotate tires

Maintaining: Maintain tire inventory and order new tires when needed

Road testing: Test vehicles after repairs are complete

Customer service: Work with customers to understand their needs, identify the right tire for them, and provide excellent service

DECEMBER 2013 – MARCH 2015

STORE CLERK, CLARK GAS STATION

Customer service: Greeting customers, helping with issues at the pump, and resolving complaints

Inventory: Maintaining store shelves, restocking, and communicating with vendors

Transactions: Operating the cash register, processing payments, scanning goods, and providing change and receipts

Cleaning: Keeping the store and restrooms clean and tidy

Safety: Monitoring for shoplifters and reporting suspicious activity

Other: Handling opening and closing duties, bagging and wrapping purchases, and upselling

SKILLS

Communication

Computer skills

Leadership

Time management

Customer Service

Active listening

Multi-tasker

Problem solving

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