Business Development Team Leader

JOSEPH JAMES

Clearfield, UT *****

Phone: 702-***-****

******.******@*****.***

Veteran

PROFILE: Dynamic and progressive team leader with strong communication. Proven competency for relationship building and first-rate customer relations. Exceptional organizational and time management skills. Ability to understand the complexities of tasks, change priorities, and meet deadlines. Inspire others to act; change perspectives to present approaches by contributing to projects that deliver commercial value through strong execution on cost-efficiency and operational improvements. Able to formulate strategies and implement effective strategies in areas ranging from business development, operational planning, and financial administration. Graduated with an MBA in Global Business Management and an Undergraduate Degree in Intelligence Analysis. Military Veteran with over a decade of demonstrated experience in the United States Air Force.

COMPUTER SKILLS

Advanced: Microsoft Office Suite (Word, Excel, PowerPoint); MS Teams

Intermediate: Microsoft Office Suite (Outlook; Publisher); HyperText Markup Language, Task Management Tool (TMT), Interactive Data Environment System (ABIDES); Resource Allocation Programming Information Decision System (RAPIDS); Financial Management (FM) Suites

EDUCATION

American Military University, Charles Town, WV GPA 3.64/4.0

Master of Business Administration

Concentration: Global Business Management

American Military University, Charles Town, WV GPA 3.27/4.0

Bachelor of Arts, Intelligence Studies

Concentration: Intelligence Analysis; Minor: Religion

CERTIFICATIONS

Six Sigma White Belt

Leadership and Management

Introduction to Anti-Money Laundering Regulations

Project Management in Practice – Planning, Scheduling and Resource Management

Project Quality Management

Asset Management

Market Research

Operations Management

Inventory Management

Project Management

Supply Chain Management

Business Process Management

Logistics Management

Process Management

Strategic Management

Human Resources Management

Resource Planning

Experience

Private Sector

890 Elkton Drive, Suite 101

Colorado Springs Colorado

Aug 2021 – Aug 2024

Hours per week: 72

Branch Operations/Project Manager

Colorado Party Rentals, Colorado Springs

Duties, Accomplishments and Related Skills:

As the Operations Manager, managing overall operations and directly responsible for the effective and successful management of labor, productivity, quality control, customer satisfaction and safety measures as established and set for the Operations Department. I routinely ensure safety and efficiency operations and serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in all areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws. Develops goals and objectives that integrate organizational, transformational, money saving and culture developing goals. Establishes, revises, or reviews policies, procedures, mission objectives, and organization design for the employees. Plans work for accomplishment by subordinate units, sets and adjusts short-term priorities, and prepares schedules. Directly contributed to a 21% increase in profits from 2021 – 2022 by renegotiating contracts with third parties and minimizing overtime. Went from an average of $7500 a vehicle from Penske Leasing to $5,500 a month for MHC Trucking. Drastically reduced overtime per employee initially was over 30 hours a week down to under 5 hours a pay period per employee, which saved the company over $10,000 a month while maintaining over a 95% effective rate and customer satisfaction. Directs, coordinates, and oversees work through subordinate supervisors. Advises staff regarding policies, procedures, and directives of higher-level management or headquarters. Appraises performance of subordinate supervisors and other employees directly supervised and serves as reviewing official on evaluation of non-supervisory employees rated by subordinate supervisors. Recommends awards for non-supervisory personnel and changes in position classification to higher-level managers. Reviews developmental needs of subordinate supervisors and non supervisory employees and makes decisions on non-routine, costly or controversial training needs and/or requests for unit employees. Encourages self-development. Ensures actions taken directly as well as those by subordinate supervisors promote an environment in which employees are empowered to participate in and contribute to effective mission accomplishment. Facilitated communication and collaboration between departments to streamline work, reduce errors, and avoid unnecessary delays. Aligned new initiatives with operational process by effectively coordinating plans, resources, and teams according to established procedures. Developed and monitored key performance indicators to evaluate optimized dispatch performance, productivity, and customer satisfaction. Created balanced approaches incorporating profit and growth targets against capabilities and infrastructure. Analyzed district metrics and implemented forward-thinking strategies to correct deficiencies and close operational gaps. Daily management of all aspects of the branch departments and sections to include both salaried and hourly employees. Used truck dispatching software to enter orders, dispatches, and deadlines. Monitored scheduling to maintain adequate coverage in relation to call volume as well as requested time off. Conducting payroll, per diem disbursement, lodging procurement as well as ensuring all daily responsibilities are completed. Brought, and maintained, branch into all federal and local compliance laws. Ranging from OHSA, CSFD, Labor and PII to name a few. By doing so will prevent any fines and penalties therefore maximizing our profit margin. Ensured the facility and fleet were properly maintained within the set time frame. By doing so allowed for minimal loss of vehicle usage and allowed for proper heating and cooling of our infrastructure. To include upgrading outdated,

and broken, appliances in order save on monthly utility bills. Daily management of all aspects of the branch departments and sections to include both salaried and hourly employees. Used truck dispatching software to enter orders, dispatches, and deadlines. Monitored scheduling to maintain adequate coverage in relation to call volume as well as requested time off. Conducting payroll, per diem disbursement, lodging procurement as well as ensuring all daily responsibilities are completed. Reduced development costs by over 25 percent by enacting a plan to consolidate all related products into one, more streamlined product. Managed a process re-engineering project to improve the end-to-end service processes while simultaneously restricted communication flow between 11 departments and cut down paperwork process by over 60%. Implemented a new training policy, decreasing turnover by 75% while performing a variety of complex tasks involving administrative, analytical and staff management. Oversaw program changes from creation to successful implementation which directly resulted in an 80% customer satisfaction increase and a mirrored increase of 94% retention in all our employees.

State of Colorado

1503 Hood Avenue,

Pueblo, Colorado 81003

Residential Treatment/Correctional Officer

Apr 2018 – Aug 2021

Hours per week: 45

Colorado Department of Corrections, Corrections Officer

Supervise inmates in housing units and those segregated for administrative or punitive measures. Supervise the issuance of clothing and other personal effects on inmates. Make periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals. Maintain control and discipline including the use of physical restraint and restraining devices. Maintain a periodic patrol either inside or outside the institution to ensure the security and integrity of the institution. Instruct inmates and maintain control in areas such as the inmate food service area, auditorium, etc. Observe for signs of disorder or tension and report such observations to a higher authority. Counsel with inmates regarding institutional, domestic or emotional adjustment problems.

Single handily coordinated with the software design team for Residential Treatment Program, RTP, tracker to mitigate weekly and monthly discrepancies within the system. Once the software was revamped immediately lead department wide program to zero discrepancies within all measurable aspects and has continued to sustain zero discrepancies. Provided direct, hands-on, training to all RTP officers to help the department continue to have zero discrepancies and in turn ensure future federal funding of the program. I continually monitor all data entries for errors to ensure the success of the training program as well as modifying the program to ease the adaptation, and acceptance, of other officers.

Plans, organizes and coordinates with the education department to ensure that inmates receive proper educational opportunities to include both in-class and distant learning. The educational opportunities range from GED, vocational, bilingual and college. Facilitates with mental health and case managers sustainable programs to help offenders develop self-management skills and pro-social behavior through intensive mental health treatment, therapeutic and recreational activities. To ensure that the facility destroys the state standard recidivism rate of 50% by maintaining a 30%recidivism rate. Utilizes Departmental software to document, track, and analyze offender treatment progress through offered programs. Then using said data to determine the effectiveness of programs offered to maximize the positive effects on the inmates while minimizing spending.

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