Customer Service Associate

Angelina M. De Luca

***** ** ** ** ***., Starke, FL 32091

Telephone: 904-***-****

Email: ************@*****.***

About Me:

I am a service focused professional and friendly team player with a knack for building productive working relationships. I am a personable customer service associate dedicated to providing the highest level of satisfaction. I am outgoing and efficient with the ability to multitask, I also have an extensive background in customer service, sales, client relations, and Merchandising.

Education:

Everest College, Jacksonville FL, received Associates in Criminal Justice Owens Community College, Toledo OH, received GED

Experience:

11/01/2020-Current

Aflac

Licensed insurance agent (in health, accident, and life), supplemental, contract and sales. I meet with business owners on a corporate and franchise level in order to provide benefits to their employees. I also work with direct individuals, non-business owners, and write policies; All of these accounts include accidents, short term disability, life, dental, and vision plans as well. This is a 1099 position, I am my own boss, with my own book of business. 6/18/2018-11/01/2023

Apple Inc.- One Apple Park Way Cupertino, CA 95014 (408) 996–1010 At home Advisor for Apple, currently working as an Admin in program support. I help developers reach a binding agreement with Apple, which also helps build partner relationships for Apple. My job is to take incoming calls, and place outgoing calls to potential developers. I assist in App creation/builds, app issues or concerns on the App Store Connect, and I also process their enrollments by performing thorough background checks. 1/4/2016-6/18/2018

Carnival Cruise Line- 3655 NW 87th Avenue Miami, Florida 33178 305-***-**** At home Advisor as well, I took incoming calls from home assisting with web support, sales, and booking modifications. Job duties were to assist guests in confirming their sailings, and any modifications to their cabin(s) that may have been needed. Also, I took calls for web support, if the guest had any technical issues, I was able to walk them through the issue.

2/3/2012-1/4/2016

Walt Disney- 500 S Buena Vista Street Burbank, California 91521 818-***-**** At home agent and chat supervisor for the Disney Store. Job duties included incoming calls to assist guests with online sales, product inquiries, and order tracking. I was also working on their chat communication setup for guest inquiries as well, assisting guests with order confirmation and product availability.

10/14/2013-2/3/2012

Best Buy-7601 Penn Avenue South Richfield, MN 55423 612-***-**** At home agent: Taking incoming calls to assist customers with product availability, sales, and order confirmation.

9/11/2009-10/14/2013

U-Haul-1649 N Telegraph Rd. Monroe, MI 48162 734-***-**** Manager position: Job duties included hiring employees to staff my store, cash management, storage rentals, truck repair/ rental, hitch installation/sales, and propane sales, and storage rental/sales. OTR experience with company vehicles/transportation/equipment swap. OTR experience with trucks in size of 10ft thru 26ft, including flatbeds, and fifth wheel installation. 7/11/2015-Current

Uber, Spark, DoorDash

Owner/operator: I pick up and deliver items for customers; deliveries made via SUV, Box Truck, and or Flatbed.

2/1/2007-9/11/2009

Bob Evans- 6215 W Central Ave. Toledo, OH 43615 419-***-**** Waitress position: My job was to greet/seat our guest, order taking, to serve food, prep food for the kitchen, and answering multiple phone lines for carryout.

1/1/2006-2/1/2007

Custom Deco- 1343 Miami St. Toledo, OH 43605 419-***-**** Warehouse Worker: I cleaned factory machinery, loaded and unload products from machinery, and boxed merchandise.

Highlights:

Inventory control procedures

Salesforce implementation

Flexible schedule

Project management

15 years of OTR experience

Employee scheduling

Avaya implementation

Personnel training and development

Financial Report Interpretation

Team player

Kronos

Reliable Marketing experience

Proficient in Microsoft Office Suite, PowerPoint/Leverage PowerPoint, and Excel Store planning and design

IRI and shipment data

CCW license

Word press and social media experience

Time management Collaboration with finance, strategy, marketing, and retail Strong communication skills

Forklift operator

Cash Handling

Proofreading

Valid driver’s license, clean driving record

Certificates: Lean Six Sigma White Belt Certified, officially certified 12/9/2018 Project Management Essentials Certified,

officially certified 12/9/2018

Licensed in accident/health/life

References: Available Upon Request

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