Customer Service Account Manager
Resume:
Diane Gendron
Experienced Administrative Asst, Customer Service, Asst Acct Mgr
Peabody, MA
*************@*****.***
have over 16 yrs. experience as an Administrative Assistant/Business Operations along with Customer
Service. also have experience as a Commercial Assistant Account Manager.
Authorized to work in the US for any employer
Work Experience
PSA
Beth Israel Lahey Health - Peabody, MA
February 2023 to September 2023
Checked in/out patients in Radiology, Lab & Endocrinology departments. Within the Endocrinology
department, we also covered many other departments as well; approximately 10 other departments as
well.
We worked on our work queues to keep our patients aligned for their next treatment plan. Made sure all
insurances were added & up to date. Covered other departments when needed. was always looking
to help others in my downtime. So rewarding and I’ve learned so much.
PSR - Patient Service Representative
NE Dermatology - Salem, MA
April 2021 to October 2022
Answer all incoming calls, check in/out patients, input all patient’s patients information into all data
bases and maintain, verify insurances, accept copayments plus any outstanding balances, schedule all
appointments, faxing, emailing appointment reminders, print out medical bills
Commercial Assistant Account Manager
Emaxx Assurance Group
February 2004 to June 2020
Review all policies for accuracy and update company website in a timely manner.
Mail out completed policies to broker. Pay attention to every single detail.
With complete accuracy, you ensure a great repore with the client.
Worked overtime implementing claims into the appropriate system after had made contact with the
client regarding their damage done during the hurricane in their state. Uploaded the data information
for the adjuster.
Education
High school diploma or GED in Business
Peabody Veterans Memorial High School - Peabody, MA
September 1973 to June 1976
Skills
Customer service (10+ years)
Business Development
Pricing
* Typing
Leadership
Management
Dental office experience (1 year)
Dental receptionist
Insurance Verification
Medical Scheduling
Front Desk
Medical Records
Groups
Volunteer with santasmagic.org
February 2017 to Present
We do volunteer work for the Veterans and also Brigham & Women’s Hospital
Contact this candidate