Customer Service Manager
Resume:
MICHELLE
VIGNERO
********@***.***
Johnstown, PA 15902
Bold Profile
Proven Customer Service Manager with a track record of enhancing customer satisfaction and retention at Value City Department Store. Leveraged problem-solving and Microsoft Excel skills to analyze feedback and reduce complaints significantly. Excelled in building strong client relationships and implementing strategic solutions, resulting in increased loyalty and repeat business. PROFESSIONAL SUMMARY
SKILLS
• Customer Service
• Problem-Solving
Microsoft Outlook, Word, and
Excel
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• Customer-focused
• Customer Relations
• Time Management
• Training and mentoring
• Decision-Making
• Cash Handling
Adherence to high customer
service standards
•
• Complaint resolution
• Exceptional telephone etiquette
• Product Knowledge
• Customer Retention
CambrianRowe Business College
Johnstown, PA • 09/1984
Associate Degree Business:
Accounting
Conemaugh Valley High School
Johnstown, PA • 06/1982
Diploma: Business
EDUCATION
Value City.Department Store - Customer Service Manager Walmart - Customer Service Representative
Johnstown, PA • 03/2005 - 10/2024
WORK HISTORY
Took ownership of customer issues and followed problems through to resolution.
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Resolved customer complaints while prioritizing customer satisfaction and loyalty.
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Reduced customer complaints, proactively addressing issues and implementing effective solutions.
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• Followed through with client requests to resolve problems. Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
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Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
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Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
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Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
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Boosted customer retention rates through exceptional problem- solving skills and relationship-building efforts.
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Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
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Reduced customer complaints by proactively identifying and addressing common issues.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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I received the Happy to Help Champion of the month in 2023 from Walmart.
ACCOMPLISHMENTS
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