Customer Service Food Safety
Resume:
Korinne Danielle Agbayani
Phoenix, AZ *****
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Team Lead
Buzzed Bull Creamery-Phoenix, AZ
August 2024 to Present
• Led a team of 20 employees, providing guidance and support to ensure successful completion of projects and productivity.
• Created visually appealing and delicious desserts by skillfully scooping, swirling, and garnishing various flavors
• Provided excellent customer service by engaging with customers to understand their preferences and recommending flavor combinations
• Maintained a clean and organized work area, ensuring food safety standards were met at all times
• Handled alcohol and developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers Front of House Staff / Trainer
Chick-fil-A Restaurants-Phoenix, AZ
September 2023 to September 2024
• Provided exceptional customer service by greeting customers with a friendly and welcoming demeanor.
• Assisted in training new employees on proper procedures for bagging, serving, making beverages, handling transactions and resolving customer issues making them exceptional workers.
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Implemented effective upselling techniques to increase sales of promotional items or add-ons Shift Leader/Manager
Beth's-Quezon City
January 2022 to August 2022
• Efficiently processed customer transactions, including cash, credit card, and mobile payments
• Maintained accurate cash drawer balance by reconciling sales and performing regular audits
• Provided exceptional customer service by promptly addressing inquiries and resolving issues Pastry Chef
Cakes by K-Quezon City
July 2021 to May 2022
• Created and prepared a wide variety of pastries, breads, and desserts according to established recipes and customer requests
• Managed inventory of baking ingredients, ensuring adequate supply levels for daily production
• Maintained cleanliness and organization of the bakery area, adhering to food safety standards and regulations
• Developed new pastry recipes based on market trends and customer preferences
• Implemented cost-saving measures by optimizing ingredient usage without compromising quality or taste
Education
High School Diploma
Arcadia High School - Arizona
January 2023 to May 2024
Skills
• Baking
• Multilingual
• Upselling
• Customer Service
• Leadership
• Kitchen Experience
• Cleaning Experience
• Fashion styling
• Cooking
• Food Handling
• POS
• Serving Experience
• Restaurant Experience
• Cash Handling
• Food Service
• Restaurant experience
• Cake decorating
Languages
• English - Fluent
• Tagalog - Fluent
Certifications and Licenses
Food Handler Certification
September 2023 to September 2026
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