Office Manager Case Management

Linh Tang-Flyr

Cell Phone 951-***-****

E-Mail: ********@*****.***

Synopsis

Dedicated professional with more than twenty plus years of experience in helping business thrive. Extensive work in Benefit Administration, Communications, Sales, and Case Management. Desire a position with career growth potential and a challenging environment in exchange for my dedication and hard work.

Summary of qualifications

Excellent communication, interpersonal, problem solving and human relations skills

Proficient computer skill (MS Word, MS Excel, Outlook, HRIS program, ACT program, COBRA Ease program

Superior ability to prioritize and execute work flow in accordance to simultaneous projects

Proven to flourish in both independent and collaborative work environments

Solid understanding HRIS, ERISA, and COBRA practices

Work experience

December 2004 – December 2017 Mr. Beasley’s Antiques

Riverside, CA

Office Manager/Self-employed

Responsible for all administration duties to include but not limited to providing outstanding customer service, assist customer in all aspects of service fulfillment and determine customer needs based on personal preference, demonstrate knowledge of store products to build sales and minimize returns, build a rapport and develop credibility relationship with customer, order office supplies as needed, disburse payment to vendors and shipping companies, maintaining store websites, bookkeeping, providing monthly sales and spending reports, yearend tax preparation, and attend auction and purchase new products, and last but not least assist with store inventory while maintaining the aesthetic and cleanliness of the store.,

May 2000 – December 2004 Preferred Administrative Services Newport Beach, CA

Account Coordinator/ Benefits Administrator

Manage open enrollment processes. Administer various benefit programs, Health/Vision/Dental

STD and LTD through the use of HRIS systems and or Internet-based benefits database. Overseeing the timely process of termination, new hire, status changes, and sending notification for qualifying FMLA/LOA and COBRA participants. Account for monthly premium and quarterly audit. Interface with carriers on billing reconciliations or eligibility issues. Initiate proactive participation at service meetings, and providing bilingual (English and Vietnamese) presentations of benefit programs at Health-Fairs and new hire orientation. Additional duties for specialized projects include: providing current census for renewal clients to brokers, and updating health benefits regulations; coordinating and developing administrative manuals and planning designs for existing and new clients.

1997 - 2000 P PacifiCare Dental &Vision Anaheim, CA

Associate Account Manager/Client Service

Responsible for providing accurate and timely response to various inquiries from Brokers/Consultant Plan Administrator and PacifiCare Representative regarding servicing issues, plan comparison, enrollment processes, and annual renewal procedures for mid to large group in Orange County. Utilize of software program research to create proposals for problem resolutions that target customer satisfaction for both internal and external with clients. Provide oral presentation, to current benefits at Health-Fairs for all new and existing clients/group. Manage group retention of profitable business account and maintain reports with particular attention to detail and accuracy. Additional duties for specialized projects include: managing on-going relationships with clients to include analysis of performance guarantees; optimizing profitable relationships with existing clients in sales/marketing of multiple products.

Education

1984-1988 Westlake High School Westlake Village, CA

1988 - 1990 Moorpark College Moorpark, CA

Life Insurance Number 0C72589 (expired)

Certificate of Participation/COBRA Compliance Systems, Inc.

Certificate of Social Media Marketing - Alison

Languages: Primary: English Secondary: Vietnamese

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