District Manager Multi-Unit
Resume:
Shane Terrell
*** ******** ** ****, ** *****
336-***-**** • *****.*********@*****.***
Summary of Qualifications
Over 30 years of experience in restaurant management and market development with nearly 15 years experience managing multi-unit locations.
Training and development of numerous general managers and lower level managers
Extensive experience in customer service and financial acumen.
Experience in many new store openings and acquisitions of existing stores.
Professional Experience
Coastal Franchising, LLC; Dunkins District Manager May 2022-Present
Direct supervision of eleven multiple unit locations ranging from $1.5 million to $3.5 million per year
Maintaining controllable costs and expenses for multi-unit locations
Development and training of General Managers and Co-Managers for multi-unit locations
Developing new and acquired territory within the Greensboro/Winston-Salem area as well as developing new territory in the Southern Virginia/Roanoke area.
Steak N Shake Restaurants. Daytona Beach, FL. District Manager/Franchise Partner . April, 2018 – May 2022
Direct supervision of multiple locations with sales exceeding 4 million dollars annually
Development of territory to allow for expansion of new stores and increased
Maintaining controllable costs and expenses for multi-unit locations
Development and training of General Managers and Co-Managers for multi-unit locations
Hiring, recruitment of managers and potential managers to expand within the region
Cookout Restaurants, Inc. Greensboro, NC/Savannah, GA. District Manager. June 2015 to April 2018
Direct supervision of multiple unit locations with sales exceeding $4 million dollars annually
Development of territory to allow for expansion of new stores and increased
Maintaining controllable costs and expenses for multi-unit locations
Development and training of General Managers and Co-Managers for multi-unit locations
Hiring, recruitment of managers and potential managers to expand within the region
McDonald's Corporation, District Manager May 2010 –June 2015 Winston Salem, NC
Managed teams of over 75 employees including recruitment, hiring and management of staff.
Developed and trained General Managers along with numerous Department and Shift Managers
Direct supervision and operation of store locations with sales exceeding $4-5 million dollars
Maintaining controllable costs and expenses with an average PAC between 35% to 37%
Received McDonald's "Gold Hat" award.
U.S. Foodservice, Territory Manager September 2003 – May 2010 Greensboro, NC
Sales of foodservice products and services to active client base of over 50 clients
Menu development, food cost analysis and service staff training
Collection of debts and account management of client base
Recipient of the "Rising Star" award for my region in 2003
Consultation of business operations with owner/operators, managers and chefs
Education
Hannibal LaGrange College, Hannibal, Missouri
Certificate in Science in Business Management, August 1990 – April 1992
3.75 GPA
Completed core curriculum classes with an emphasis on Accounting and Business Management
Played for the Varsity Basketball and Baseball teams
Attended Dale Carnegie Courses as a student and a Graduate Assistant for motivational speaking and business management
University of Phoenix, Charlotte, North Carolina
Bachelor of Science in Business Administration, January 2011 – October 2015
3.85 GPA
Returned to school to finish my degree. Completed Associates Degree in Business Management
Completed Bachelor's Degree of Science in Business Administration
Additional Information
Skills: Proficient in Excel, Word, PowerPoint, food cost analysis, labor control, budgeting and inventory control. Various accounting programs, hospitality software.
Certifications: A member of Delta Mu Delta Lambda Sigma Chapter Business Fraternity, and Dale Carnegie certification for completion and graduate assistant.
ServSafe Certification for National Restaurant Association
Certified ServSafe Proctor
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