Office Assistant Customer Service
Resume:
Amanda Santos
Colorado Springs, CO *****
********************@*****.***
Hardworking and experienced bartender and server with 20 years of experience in hospitality management, including roles as a bartender/server, office assistant, and banquet captain. Proven track record of increasing customer satisfaction, improving operational efficiency, and driving revenue growth. Skilled in food safety, event planning, and upselling. Possesses a Bartender License and Food Handler Certification.
Authorized to work in the US for any employer
Work Experience
Bartender/Server
Cucuru Gallery Lounge-Colorado Springs, CO
July 2024 to Present
• Maintained inventory levels by conducting regular stock checks and placing orders as needed
• Collaborated with the kitchen staff to create food and drink pairings for special events, enhancing the overall dining experience
• Ensured compliance with all health and safety regulations related to bar operations
• Implemented cost-saving measures such as optimizing ingredient usage and negotiating better supplier contracts, resulting in a XX% reduction in beverage costs
• Provided exceptional customer service by promptly addressing any issues or concerns raised by patrons
• Organized and executed themed nights and promotional events to attract new customers, leading to a XX% increase in foot traffic on those nights
• Trained staff on proper bartending techniques, including mixology skills and responsible alcohol service practices
• Managed cash handling procedures accurately, minimizing discrepancies and ensuring financial integrity of the bar's operations
• Collaborated with management to develop strategies for upselling premium spirits and specialty cocktails, increasing average check size by XX%
• Implemented efficient workflow processes behind the bar to minimize wait times during peak hours
• Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
• Developed and maintained relationships with regular customers, resulting in increased repeat business by XX%
• Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup
• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
• Cultivated a positive work environment through effective communication, teamwork, and recognition programs
• Served as a liaison between front-of-house staff and management team to address any operational issues or concerns
• Spearheaded efforts to improve table turnover rate during peak hours through efficient seating arrangements
Office Assistant
Rising Higher Staffing-Denver, CO
April 2021 to August 2021
• Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
• Handled incoming calls, took messages, and directed inquiries to appropriate staff members
• Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
• Performed general administrative tasks including photocopying, scanning documents, mailing letters/ packages, etc
• Collaborated with other departments to facilitate smooth communication flow within the organization
• Supported HR department in recruitment efforts by reviewing resumes and scheduling interviews
• Provided administrative support during company events such as conferences or trade shows
• Aided in the coordination of employee recognition programs or initiatives
• Demonstrated strong attention to detail while proofreading documents/reports for accuracy
• Fostered positive relationships with clients/customers through excellent communication skills and attentive service
• Cultivated a welcoming environment for visitors/guests by providing assistance and addressing inquiries promptly
• Liaised between different departments/teams within the organization, facilitating effective communication flow
Banquet Server
Best Service Staffing-Denver, CO
January 2018 to December 2018
• Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience
• Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment
• Collaborated with the kitchen staff to ensure timely delivery of food and beverages to banquet tables
• Managed multiple tasks simultaneously during busy banquet periods while maintaining attention to detail and accuracy
• Maintained cleanliness and organization of banquet areas before, during, and after events
• Followed all safety protocols and guidelines when handling food items and operating equipment
• Adhered to company policies regarding dress code, grooming standards, punctuality, and attendance
• Served an average of XX guests per shift with high levels of customer satisfaction based on feedback surveys
• Achieved XX% increase in positive customer reviews for banquet services through attentive service delivery
• Demonstrated excellent time management skills by efficiently serving multiple courses to large groups
• Maintained a professional and friendly demeanor while handling guest inquiries and special requests
• Coordinated with other staff members to ensure smooth flow of service during banquets
• Ensured compliance with health and safety regulations by maintaining cleanliness standards in all work areas
• Demonstrated strong problem-solving skills by quickly resolving issues that arose during banquets
• Worked efficiently under pressure while maintaining a high level of professionalism Banquet Captain
Anthony's Catering-Jacksonville, FL
August 2002 to December 2006
• Set up banquet rooms according to event specifications, ensuring all tables, chairs, and decorations are arranged properly
• Collaborated with kitchen staff to ensure accurate delivery of meals and accommodate dietary restrictions or allergies
• Managed multiple tasks simultaneously during busy events, including serving multiple tables and assisting with event setup/cleanup
• Assisted in the coordination of large-scale banquets by helping with seating arrangements and managing guest flow
• Operated POS system accurately for order taking and payment processing during banquets
• Worked closely with event planners to execute their vision for each banquet, ensuring all details were implemented correctly
• Consistently received positive feedback from guests on satisfaction surveys with an average rating of XX%
• Served over XX guests per shift while maintaining excellent attention to detail in delivering orders accurately
Receptionist
Belleza hair gallery-Fleming Island, FL
February 2004 to August 2006
• Greeted and welcomed visitors, providing a positive first impression of the company
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
• Managed office supplies inventory by monitoring stock levels and placing orders when necessary
• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
• Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
• Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
• Implemented an electronic visitor management system that improved efficiency in tracking visitors' arrival/departure times by XX%
Office Assistant
Marathon Grill-Philadelphia, PA
November 1997 to March 2000
• Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
• Maintained electronic and physical filing systems to ensure easy retrieval of documents
• Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
• Handled incoming calls, took messages, and directed inquiries to appropriate staff members
• Performed general administrative tasks including photocopying, scanning documents, mailing letters/ packages, etc
• Collaborated with other departments to facilitate smooth communication flow within the organization
• Maintained confidentiality of sensitive information while handling employee records or company-related documents
• Created spreadsheets or databases to track various office metrics such as expenses or inventory levels for reporting purposes
• Increased overall office productivity by implementing new organizational strategies resulting in a XX
% decrease in wasted time
• Maintained accurate records of office expenses/budgets ensuring adherence to financial guidelines
• Supported HR department in recruitment efforts by reviewing resumes and scheduling interviews
• Assisted with the preparation of financial reports, invoices, or expense reimbursements
• Managed office calendar/scheduling conflicts to optimize time management for executives
• Aided in the coordination of employee recognition programs or initiatives
• Served as a point of contact for external vendors/suppliers, ensuring timely delivery of goods/services
• Maintained inventory records and ordered necessary supplies/materials when needed
• Supported marketing team by assisting in the creation/distribution of promotional materials
• Fostered positive relationships with clients/customers through excellent communication skills and attentive service
• Aided in the coordination/logistics planning for business travel arrangements (flights, accommodations, etc.)
Education
Technical school in Hospitality Management
St. Johns River Community College - Saint Augustine, FL January 2004 to November 2004
Skills
• Serving Experience
• Bartending
• Culinary Experience
• Banquet Experience
• Food Safety
• POS
• Host/Hostess
• Upselling
• Event Planning
Certifications and Licenses
Bartender License
Food Handler Certification
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