Customer Service Representative

Nina James-Gregory ***** Independence St

Farmington Hills, MI 48336

(313) 850 - 4444

**********@******.***

EXPERIENCE

Citrin Company - Farmington Hills, MI — Vehicle Delivery Ambassador

MARCH 2022 - FEBRUARY 2023

Performed thorough cleaning and detailing of vehicles, including interior vacuuming of upholstery and exterior washing

Organize inventory, keys, and necessary items involving vehicle deliveries or pick-ups for repair/purchase of vehicle by prospective customers. Blue Cross Blue Shield of Michigan - Detroit, MI — Customer Service Representative II

2001 - 2006

Managed written and verbal inquiries for the Beneficiary Communications Community.

Wisconsin Physicians Service, Detroit, MI — Beneficiary Communications Specialist

1997 - 2001

Managed written and verbal inquiries for the Beneficiary Communications Community.

Health Care Service Association, Detroit, MI — Medicare Payment Specialist/Datamatch Recovery Analyst

1994 - 1997

Managed written and verbal inquiries for the Beneficiary Communications Community

Organized paperwork for payments and claims

Rectify any conflicts in paperwork and systems for final approval Health Care Service Association, Detroit, MI — Assistant Supervisor

1994 - 1995

Managed written and verbal inquiries for the Beneficiary Communications Community.

SKILLS

Microsoft Word, PowerPoint,

and Excel (10+ Years)

PeopleSoft

Driver’s License

Delivery Driver

SharePoint

Project Management

Data Collection

Budgeting

Multi-line Phone Systems

Customer Service

Retail sales

Relational Databases

Organization

AWARDS

Honors Society, 2001

LANGUAGES

English

Blue Cross Blue Shield of Michigan, Detroit, MI — Secretary to Manager over Government Business Division

1991 - 1994

Handled administrative tasks over a team of 50 employees Organized meetings

Scripted manuals for RNs in unit

Blue Cross Blue Shield of Michigan, Detroit, MI — Executive Secretary/Word Processing Tech for Marketing Department 1989 - 1992

Handled administrative tasks over a team of 50 employees Organized meetings

Scripted manuals for RNs in unit

Blue Cross Blue Shield of Michigan, Detroit, MI — Word Processing Specialist

1988 - 1991

Created and organized written inquiries

Handled conflicts in inquiries over multiple departments to ensure accuracy and finalization

Created various documents involving professional presentations for multiple departments

EDUCATION

Schoolcraft College - Livonia, MI — Business

Administration/Accounting-3.7 GPA

OCTOBER 2018 - PRESENT

Redford High School - Detroit, MI — High School Diploma 1982 - 1986

Chemical Engineering

Professional Reference

Dianne Williams. *************@*******.***

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