Customer Service Representative
Resume:
Erica Rayam
Chef. E
Phoenix, AZ *****
*******************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Camp Manager & Customer Service Representative
Varsity Spirit - Tacoma, WA
May 2017 to Present
• Measured and improved customer satisfaction through feedback surveys and analysis.
• Created reporting systems to track customer service performance and improve insight.
• Built positive rapport and relationships for high levels of customer satisfaction.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Defined clear targets and objectives and communicated to other team members. Kitchen Manager/Head Chef
Erica’scatering2u @ PHI Gamma Delta fraternity House - Pullman, WA August 2007 to December 2023
• Created recipes and prepared advanced dishes.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
• Placed orders to restock items before supplies ran out. At every end of each semester I always kept the house kitchen budget under $1000-$2000 under the budget
To where I was able to receive a Christmas bonus then I was able to give the my customers an extra bonus back to them.
• Hired, managed, and trained kitchen staff.
• Arranged for kitchen equipment maintenance and repair when needed.
• Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
• Maintained well-organized space to keep work consistent.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Interacted with guests to obtain feedback on product quality and service levels.
• Planned promotional menu additions based on seasonal pricing and product availability.
• Mentored kitchen staff to prepare each for demanding roles.
• Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
• Coordinated employee schedules and developed staff teams to boost productivity.
• Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
• Handled and stored food to eliminate illness and prevent cross- contamination
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
CMS security officer
CMS security company - Phoenix, AZ
May 2015 to February 2019
Crowd control
Proof verification of 21 and over
Ticket scanner
Education
Associate of Arts in Business Administration
University of New Mexico - Albuquerque, NM
May 2022
Associate of Applied Science in Food Services Management University of New Mexico - Albuquerque, NM
May 2022
Certificate in Culinary Arts
Maricopa Community Colleges - Scottsdale Community College - Scottsdale, AZ August 2015 to May 2017
Skills
• Security
• Leadership
• Menu Planning
• Culinary Experience
• Food Preparation
• Catering
• Management
• Inventory Control
• Meal Preparation
• Labor Cost Analysis
• Presentation Skills
• Kitchen Management Experience
• Food Safety
• Banquet Experience
• Forecasting
• Cleaning Experience
• HACCP
• Customer service
• Dietary aide experience
• Budgeting
• Presentation skills
• Driving
• Supervising experience
• Project management
• Analysis skills
• Cash register
• English
• Communication skills
• Team management
• Basic math
• Time management
• Purchasing
• Van driver
Certifications and Licenses
Driver's License
July 2023 to January 2028
Enhanced driver’s license
AED Certification
May 2023 to May 2026
First Aid Certification
May 2023 to May 2026
Food Handler Certification
August 2021 to August 2025
Culinary Arts Foundations
May 2016 to Present
Scottsdale community college
Guard Card
March 2017 to June 2020
Due to pandemic cOVID-19
My guard license has expired
From the CCMS Company security
HACCP Certification
January 2016 to Present
Received from Scottsdale community college
Contact this candidate