Customer Service Quality Assurance

JENNIFER SPRINGER ATLANTA, GEORGIA

***************@*****.***

Summary

Quality driven professional with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious problem solver with persistent approach to tackling operational concerns. Good decision making and team building abilities with open and clear communication style.

Skills

GMP and ISO compliance

FDA compliant

OSHA compliant

Corrective action implementation

Lockout tag out procedures

Detailed verbal and written communication

Data documentation

Analytical and critical thinking

Teamwork and collaboration

Leadership experience

Customer service

Time management

Interpersonal skills

Experience

Fresh Express Salads Morrow GA

Quality Assurance Technician 4\ 2020 - 1\ 2022

Perform detailed inspections of products to ensure compliance with quality standards

Reviewed production schedules to ensure timely delivery of finished goods

Maintain records of all quality control activities such as tests and inspections performed

Ensure that all products meet customer requirements prior to shipping

Implemented best practices for ensuring high levels of product quality

Collaborated with management to discuss effective plans for resolving major quality problems

Maintain accurate records of quality reports, statistical reviews, and relevant documentation

Monitored QA procedures for adherents by employees, notifying personnel of non compliance issues

Feldman & Associates PC Atlanta GA

Legal Assistant

10\ 2010 - 2\ 2020

Answered phones promptly while providing courteous customer service

Corresponded daily with clients insurance adjusters doctors and attorneys

Knowledgeable dealing with pleadings affidavits motions and exhibit preparation

Reviewed Police reports medical records witness statements and other evidence to assess liability

Drafted settlement of loss to summarize damages payments and underlying policy

Maintain knowledge on case status for reviewing relevant records and reporting back to clients.

Safeguarded patient records remain managing data transfers and compliance with HIPAA standards and organizational regulations

File pleadings and paperwork with court clerk to meet strict deadlines

Starbucks Coffee Marietta GA

Shift Manager

2\ 2006 - 8\ 2009

Developed and maintained positive working relationships with staff customers and vendors

Monitor store operations to ensure compliance with company policies and procedures

Oversaw the training of new employees on customer service product knowledge and cash handling techniques

Analyze sales reports for trends in order to identify areas for improvement or growth opportunities

Provided excellent customer service by responding to inquiries quickly and effectively efficiently; recognizing preferences and anticipating needs

Train new baristas on company policies and procedures regarding food handling safety standards, including health and safety sanitation guidelines to pass state inspections; ensuring proper food handling and cleanliness standards consistently

Education

Central Georgia Technical College, Macon GA

Certification in Computer Technology 9/2023

Certification in Business & Customer Service 11/2023

Certification in Welding 11/2022

Fresh Express Morrow GA

Certification in Quality Assurance Technician 12/2021

Chattahoochee Technical College Marietta GA

Completed Sociology and Psychology 1 & 2

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