Costumer Service All Other
Resume:
● Jelly Mercado
● **** Fish Pond Ave. Henderson, NV, 89014
● ***********@*****.***
● SKILLS
● . Detail/deadline-oriented professional with excellent written and oral communication. - Energetic self-starter, organized, efficient, ku conscientious, reliable and a quick study. - Independent thinker and problem-solver, yet also effective team player.
● -Able to manage multiple projects while maintaining quality in fast-paced environment. - Computer competency: Microsoft word, Excel and Outlook
● -Exceptional costumer service with SMILE :) -
● Fluent in Tagalog & Kapampangan (Dialect)
● EXPERIENCE
November 2023- PRESENT
FonteBleau Casino
COCKTAIL MODEL
Maintain complete knowledge of all liquor brands, beers, and non- alcoholic selections available on the floor.
● Maintain complete knowledge of designated glassware and garnishes for each drink.
● Complete opening side duties: fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
● Input all orders into POS system quickly and efficiently ensuring accuracy of all drinks and modifications.
● Working knowledge of and comply with all departmental policies/Service
/procedures/standards *perform all other job related duties as requested.
●
● June 2021- January 2024
● Circa Hotel, Downtown Las Vegas,NV-
● Cocktail Model
● Greet guests in a positive, friendly manner
● Working knowledge of designated glassware, ingredients, preparation method, and garnishes of each drink.
● Responsible for taking food/beverage orders and carrying out wine/beverage service.
● Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the restaurant/ lounge floor.
● Maintain complete knowledge of designated glassware and garnishes for each drink.
● Complete opening side duties: fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
● Input all orders into POS system quickly and efficiently ensuring accuracy of all drinks and modifications.
● Working knowledge of and comply with all departmental policies/Service
/procedures/standards *perform all other job related duties as requested.
●
● JULY 2022-2023
● RESORTS WORLD CASINO CRYSTAL BAR LOUNGE -
● COCKTAIL SERVER;
● Assist with guest understanding of menu items in an informative and helpful way
● Provide support to serving team by way of cleaning and resetting tables, running food orders, and on occasion take beverage orders
● Training all servers in areas of improvement to excel
● Check all servers are performing opening and closing duties appropriately
● Train all servers with guest communication and guest satisfaction
● Reports orders to bartenders
● Provide fast, friendly, professional beverage service to casino guests
● Performs necessary tasks to service customers
● Monitors customer needs on a continual basis ensuring all beverage requests will be promptly fulfilled
August 14,2018-June 20,2021
Wynn Hotel Casino, Las Vegas,NV -
Host Representative
-Provide costumer relations and services to a guest in the development system and club membership.
-Ensures all core values and property and department standards are implemented and applied.
- Provide information to the guest about promotions and events within the casino. - Create new accounts for new member and update existing account. July 2017- PRESENT
UniwideManagement, Las Vegas NV -
Assistant Admin
-Professionally managed multiple phone lines, scheduled and coordinated appointments, and courteously greeted clients while maintaining client confidentially for busy legal matters. -Filed, faxed and scanned documents.
-Ability to prioritize, handle and complete all immigration cases in timely manner. -Meet with clients and other professionals to discuss details of case.
-Prepare affidavits or other documents such as legal.
-File pleadings with court clerk.
-Monitor all due dates to ensure all deadlines are timely met. -Detail Oriented
-Office Organize
-Process payments from clients (Cash handling and Checks) February 2016-August 2018
Precious Care Agency, Assistant Admin:
-Schedule, track and document medical appointments.
-Answering incoming calls requesting information.
-Manage and organize, patient charts, regulatory paperwork, deadlines for regulatory compliance. -Used Microsoft,Excel, Word and Outlook. Prestige Dental 09/2016 - 12/2016 Benefits Coordinator:
-Educate patients on payments options.
-Secure patients financial commitment auto help them start the best treatment possible. -keep accurate financial records using patient software. communicate with patient’s insurance providers.
Business (Buy and Sell ) 2013- PRESENTS
Owner:
-Created a successful online business using social media. -Sold Beauty products, purses and jewerly.-Responsible for marketing and posting products online. -Accepted Payment,Creative invoices and delivery confirmations.
Klub bossa Music Bar (Philippines) 2008-2009
Food and Cocktail Server
-Provide friendly and efficient costumer service
-Answer costumer questions and provide information regarding the menu. -Serving food and drinks. -Communicating orders clearly with the bar staff and kitchen. Education
June 2004-2005
Saint Mutien Marie College, Dau Mabalacat Philippines
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