Customer Service Food

Kaitlin Coykendall

Franklin, NJ ***** *********@*****.*** 973-***-****

Professional Summary

Experienced in management and ability to successfully lead departmental initiatives to increase profits and productivity. Proven track record of success in both team and individual settings. Highly motivated to reenter the workforce to use my skills in a challenging environment.

Skills

Proficient in Microsoft Office Suite

Proven leadership/management ability

Inventory management

Excellent customer service

Scheduling appointments

Problem solver

Excellent communicator

Time management

Efficiently multi-task

Fast learner

Trustworthy, Dependable

Experience

Maschio’s Food Service, Frankford, NJ 2015-2018

Cook

Responsible for ensuring weekly bulk food orders were submitted to maintain inventory

Prepared healthy and nutritious meals for children in grades K-8

Ensured meals are ready to be served by each lunch period

Followed state and school guidelines for serving proper portions

Ensured that every meal is prepared in a sterile environment

Thoroughly clean and sanitize kitchen and cookware

Certified in food service regulations

Premier Health Associates, Sparta, NJ 2013-2015

Medical Administrative Assistant

Greeted and checked in patients

Ensured cash and credit card payments reconciled at the end of each day

Verified insurance coverage and payment methods

Managed patient check outs – provided referrals, documented information, assisted patients with any additional questions and concerns

Scheduled, confirmed, canceled and rescheduled appointments

Completed all daily billing ensuring correct coding and submitted to insurance companies

PNC Bank, Newton, NJ 2011-2013

Teller Manager

Provided 5-star customer service based on feedback from customer and management surveys

Maintained teller schedules to ensure adequate coverage

Reconciled cash drawers daily

Assisted clients with all financial transactions

Resolved client questions/concerns in a timely manner

Royal Buick GMC, Sussex, NJ 2010-2011

Internet Sales Manager

Responsible for all incoming internet leads and quickly addressed customer follow-up

Responded to all inquiries in a timely manner

Answered customer questions regarding leasing and financing

Maintained and updated website

Organized promotional and fundraising events

Reviewed monthly reports to improve sales by analyzing response times, follow-up and proper internet traffic flow

Lowe’s Home Improvement 2004-2010

Various managerial positions in NY and NJ

Promoted from Department Team Lead through several positions with increasing responsibilities up to Administrative Store Manager

Involved in all aspects of a new store opening including interviewing potential employees and scheduling new store stock deliveries

Increased quarterly Audit score from an 80 to 98 through training, retraining, educating team on proper store processes

Excellent performance resulted in being selected for Store Management training

Traveled to other area troubled stores to lead teams in resolving store issues

Reconciled monthly financials reports; ensured budget targets were met; provided remedies for losses

Managed front end, cash office, receiving and pricing, hiring vendors for outside maintenance

Monitored work schedule to ensure proper coverage and make certain that appropriate hours were utilized to leverage payroll

Responsible for managing inventory deliveries and merchandise returns to ensure accuracy

Determined if returned merchandise should be returned to inventory or to the manufacturer in a timely manner

Reduced store shrinkage through front end training and awareness

Trained department managers on systems processes and updates

Education

Project Self-sufficiency, Newton, NJ 2024

Higher Opportunities for Women Program

Training in Microsoft Office Suite and Business Etiquette

High Point Regional High School, Sussex, NJ

Diploma

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