Customer Service On-Site

Education

Jefferson High School, Los Angeles, CA June 1998

Specialization: Aircraft Mechanics

Skills & Knowledge

Forklift Certified

Some College Experience

Strong Interpersonal Skills

Influential team-player

Effective Communicator

Complex problem solving

Customer Service Rep.

Proficient in FedEx, Ups, and DHL

Highly Knowledgeable in Heavy Machinery

20+ years of Warehouse/ International transportation Logistics

Operation Monitor

Chargebacks

EDI/ASN/TMS ROUTING

Microsoft office/Excel

Microsoft Dynamics (365)

WMS/RFID

Inventory Control

Experience

Jobar International, Carson, CA 2016-Present

Logistic Supervisor/Team Management/Fulfillment Coordinator

Assisted the on-site warehouse manager with coordinating workloads, container loads and special projects, which organized approximately 20 on-site warehouse personnel duties, fulfilling duties by a 14-day deadline.

Using TMS software to plan efficient routes for the transportation of goods, considering factors such as distance, delivery windows, and fuel efficiency.

Create BOL’S and Commercial Documents for all international deliveries. Shop rating and negotiating pickup with multiple freight companies.

Releasing and managing inventory for our direct-to-consumer eCommerce orders such as Walmart, Mason, Amazon orders. All orders are EDI transmitted.

Liaising with clients to ensure their requirements are met. Addressing any issues or discrepancies promptly.

Verifying incoming shipments against purchase orders, inspecting goods for damage, and ensuring correct quantities are received.

Compliance with OSHA regulations enforcing safety regulations to maintain a safe working environment. Conducting regular safety audits and training.

Generating regular reports on warehouse activities, performance metrics, and inventory status for management review.

Establish key performance indicators (KPIs) that cover both warehouse and transportation operations to monitor overall efficiency and service levels.

Communicating with procurement, sales, and logistics teams to coordinate inventory activities and resolve any issues.

Verifying incoming shipments against purchase orders, inspecting goods for damage, and ensuring correct quantities are received.

Matsui International, Gardena, CA 2007-2015

Inventory Clerk/Purchasing Buyer

Ensuring accurate inventory counts, managing stock levels, and overseeing the receipt, storage, and dispatch of goods.

Contact buyers for cost of materials or stock needed, create POs for new upcoming customers and new orders needed to be fulfilled.

Creating regular reports on inventory status, discrepancies, and trends for management review.

Capability to identify issues and implement solutions related to inventory discrepancies and management.

Competence in using inventory management software, spreadsheets, and other office applications.

Manage customers’ freight and keep them informed about the status of their shipments and handling any inquiries or complaints related to transportation.

Conducting regular cycle counts and assisting with full inventory audits to reconcile physical counts with system records.

Monitor stock levels proactively to avoid stockouts and overstock situations.

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