Sales Representative Administrative Assistant

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

HEIDI MARIA

SCHILLING

H

S

Schenectady, New York 12306, 518-***-****, *******************@*****.*** Results-focused in the legal, medical, construction, and government areas as a professional with strength in coordination, training, contract management, and information gathering. Proactive leader with strengths in communication and collaboration. Proficient in leveraging a multitude of agencies and staying current with knowledge to promote efficiency and influence positive outcomes.

• Contract Management • Business administration • Employee training

• Performance improvement • Legal Office Assistant • Office management expertise

• Inventory control • Decision making • Reliability

• Coordination • Time management

Customer Service Advocate - per Diem February 2023 - Current Simplify Medicare Schenectady, New York

Research, facilitate, communicate. Onboard facilities that would benefit from the information and education of various Medicare plans beneficial to the senior population they involve with via licensed agents.

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Inside Sales Representative August 2023 - May 2024 Stafkings Personnel Liverpool, NY - New York

• C & C Marketing Inside Sales Representative

Established long-term relationships with clients by providing exceptional service and support throughout sales process.

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• Participated in regular sales training sessions to stay updated on industry trends and best practices. As a manufacturer rep working with C & C, I input customer orders, billed for those orders, and communicated whether confirmation of orders, or troubleshooting any issue.

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• Built relationships based on expertise, and knowledge. EDUCATION

Reception/Office Administrative Assistant via Stafkings October 2018 - July 2020 NYS Comptroller Albany, NY

Coordinated office meeting calendaring, and conferences by leveraging skills in planning and organizing necessary resources.

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Cultivated positive relationships with in-house departments, and outside agencies with expert service for diverse needs.

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Delivered expert constituent assistance by researching requests in-depth and problem-solving daily issues.

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• Handled communications between staff and constituents.

• Trained new employee in all facets to empower knowledge in all areas of the agency. Administrative Assistant July 2013 - October 2018

Manpower, Fusco Personnel Albany, New York

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

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• Consistently provided exceptional service and attention to customers and stakeholders.

• Improved operations by working with team members and customers to find workable solutions. Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.

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• Earned good attendance record and built reputation for being on time and ready to work. Administrator to Senior Project Manager September 2012 - July 2013 Gilbane Construction Albany, NY

• Keen eye for detail with proficiency in Contract Management.

• Made certain the sub-contractors were given clear, concise direction.

• Scheduled in-service meetings which included sub-contractors and Gilbane staff.

• Was liaison between AMC client and Gilbane staff.

• Worked on status report making certain each in-house employee met deadline.

• Communicated with bankruptcy court making certain sub vendor was in compliance.

• Made certain certificate of insurance for all subs was in good standing, Medical Coding - CPC-A

Bryant and Stratton College, Albany, New York

Associate in Arts (A.A.) - Business Administration Palm Beach State College, Boca Raton, Fl

VOLUNTEER

PTK Honor Society

No Degree - Religious Studies

Union College, Schenectady, New York

Chair January 2020 - Current

Quinton's Walking Warriors for St. Jude's Childrens Research Hospital Schenectady, New York

Oversee all aspects of the fundraising effort started by my nephew in 2015. In 2020 Viaport Rotterdam sponsored this event to raise money for the children of St. Jude's.

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