General Manager Customer Service

VONTRESE GRANT

Jacksonville, *****, United States

904-***-**** *************@*****.***

PROFILE

Bringing forth the ability to support and stimulate office stability and growth. Posing high quality organizational skills and a self-motivated drive to achieve excellence. Committed to customer satisfaction and the protection of privacy and integrity. Excellent time management skills combined with a superior knowledge of the customer service industry. EMPLOYMENT HISTORY

Assistant Manager, Wendys Aug 2012

Jacksonville

• Plan and oversee scheduling for the restaurant’s members of staff

• Liaise with the management and staff of the restaurant to ensure provision of top quality customer services

• Provide required training to other members of staff, both new recruits and existing staff member

• Listen to inquiries and complaints of customers

• Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons. General Manager, Taco Bell May 2002 — Sep 2011

Jacksonville

• Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.

• Provided optimal assistance to the General Manager and handled a variety of tasks.

• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies.

• Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Laundry Service, Shands Sep 1998 — Jul 2000

Jacksonville

• Sorting, washing, drying, pressing, and folding clothing and other textile items.

• Removing stains from items using the appropriate procedures.

• Performing minor sewing duties.

• Tracking which items belong to whom.

• Tracking maintenance and repairs on laundering equipment.

• Ensuring that the facility remains clean at all times.

• Anticipating and responding to customers' queries, concerns, and complaints.

• Keeping sufficient tokens or change for the washing and drying machines, if required. EDUCATION

Andrew Jackson Jun 2001

Jacksonville

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