IT Tech/Security Operations
Resume:
Courtney Tucker ***** West Rustic Dr. Apt **
Saint Clairsville, Ohio 43950
***********@*****.***
EXPERIENCE
Gumby's LLC, Wheeling WV — IT Security & Operations February 2024 - August 2024
Provide Level 2 phone support, Troubleshoots problems using scripts, checklists and training as guides, Escalates to Level 3 IT / LVL support and 3rd party vendors when necessary, Documents and communicates problems and resolutions in email, Perform end-user training, Strong customer service skills, Proactively monitors systems and updates security patches, Configures and installs software for company PCs, POS systems and laptops, Involved in the installation and rollout of new hardware and software packages. Upgrades and proactively maintains IT hardware, Supports mobile workforce devices, Maintains and provides facility security access and issues. Maintains and monitors Surveillance systems, Works with outside IT, LVL and Security vendors / partners. Wheeling Island Casino, Wheeling WV — IT Tech
August 2016 - April 2019
Provided first level troubleshooting of systems and hardware to end users, Logically identified, isolated and formulated, resolutions to root causes of system issues, Quickly learned systems in fast\paced environment, Capable of effectively prioritizing tasks under situations, Knowledge of windows desktop operating, systems and Microsoft suites, Properly maintain and follow all department,forms, logs, controls and safety procedures, Provided basic troubleshooting of network issues related to PC/Server connectivity, Provided written status reporting to management and end users, Demonstrated ability to bridge the communication gap between technical issues and non technical business users.
Groupstar, Location — IT Tech
May 2014 -July 2016
Assist with Implementation & Application and help Technical specialists with tasks & onsite Installs and in shop IT repairs, Prepared computers for onsite install, Download network protection software & Cloud based security solutions, Handled hardware/software components, SKILLS
Perform network
address translation
and Perform network
address packet
filtering and install
proxy servers,
firewalls and virtual,
private networks for
network defense and
countermeasures
Use basic installation
procedures, utilize
Back up procedures,
and provide remote
access for users.
Working knowledge
of computer,
organization,
communication and
network security.
Basic understanding
of cyber by utilizing
record keeping,
techniques and
utilizing law nexus,
record keeping
regulatory models
with knowledge of
legal and ethical
responsibilities
Apply basic principles
to plan, implement,
and audit a system's
security.
install/upgrades; uninstall/downgrades of Windows Operating systems., Solving security vulnerabilities with tools such as MS Essentials, Norton, or other protection software, Wiped external/internal hard drives EDUCATION
Belmont College, Saint Clairsville OH — Associates of Science/ IT Security & Digital Forensics
May 2014
Saint Clairsville High School, Saint Clairsville OH — High School Diploma
May 2009
Determine wireless
vulnerabilities and
have a basic
knowledge of
encryption, intrusion
detection, and
security assurance &
also assess risk, build
security policy,
identify security
resources, and
determine threats to
its assets and devices.
Fundamental
Knowledge of PC,
Operating Systems of
UNIX/LINUX
Knowledge of
Microsoft Servers,
2013, 2019, Windows
98, 2000, Windows
XP, Vista, 7,8 & 10, 11
Hands on training
with Microsoft Office
Suites
Word/Excel/PowerPoi
nt,, 2010, 2012, 2016,
2019
Network Defense
Incident Response &
Disaster Recovery.
AWARDS
Phi Theta Kappa International
Honors Society.
Contact this candidate