Mental Health Customer Service

Gabriel Joseph

My mission: To provide support and service to those who seek a new beginning.

** ******* ****

Warwick, RI 02889

401-***-****

*************@*****.***

EXPERIENCE

Hillsgrove House, Warwick, RI — Peer Mentor (Volunteer)

AUGUST 2014 - PRESENT

• Provide compassion and emotional support to members through active listening

• Coordinate staffing needs and daily operations

• Act as liaison between members and employers

• Support candidates through screening and hiring processes

• Welcome new members by greeting them warmly and making them feel

comfortable

•• Maintain the daily logs and sorted confidential files

Boys & Girls Clubs of America, Woonsocket, RI — Youth Development Professional

AUGUST 2023 - DECEMBER 2023

• Promote and stimulate program participation

• Provide guidance and role modeling to youth

• Focus on maintaining a safe, positive atmosphere for all youth

• Exhibits a warm, concerned attitude toward youth that uses a positive approach

in dealing with children

Saint Vincent Home, Fall River, MA — Residential Counselor

MARCH 2020 - DECEMBER 2020

• Assisting residents with their daily personal tasks

• Ensuring that residents abide by our rules and policies

• Organizing and facilitating group activities

• Supervising residents and ensuring their safety

Anchor Recovery, Providence, RI — Assistant Peer Counselor (Volunteer)

MAY 2019 - DECEMBER 2019

• Assist peer counselor in leading groups for recovering addicts

• Ensure the group setting is comfortable for clients

• Review materials for clients to implement

• Maintained a warm and welcoming environment

• Handle special projects as assigned by the staff

SKILLS

• Psychology

• Group Facilitation (10+ years)

• Customer Service (10+ years)

• Mental Health

• Mental Health Services

• Counseling

• Communications

• Teaching Experience (5 years)

• Organizational Skills (10+

years)

• Direct Support

• Motivational Interviewing

CERTIFICATIONS AND LICENSES

CPR certification

BLS certification

REFERENCES

Mark Maragnano

401-***-****

Email **********@********.***

Jeffrey Legg

401-***-****

Email *****@********.***

Donna Joaquim ********@**********.***

EDUCATION

Rhode Island College, Providence, RI — Bachelor’s in Social Work

SEPTEMBER 2021 - MAY 2024

Community College of Rhode Island, Lincoln, RI — Associates in Business Administration

MAY 2022

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