Customer Service Medical Records

JockLynn Irvin-Roberts

Redlands, CA 909-***-**** *****************@*****.***

Certified Clinical Medical Assistant student expected to graduate by October 2024 with 3+ years of professional experience in Medical Records Management, Medical Coding, and Customer Service. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. CORE COMPETENCIES

Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation & Infection Control Medical: Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR Soft Skills: Communication, Customer Service, Building Rapport, Problem Solving, Adaptable Fast-Learner, Efficient Multitasker, Effective Problem Solver, Excellent Time Manager, and Strong Leadership Skills PROFESSIONAL EXPERIENCE

Advanced Urgent Care Center Upland, CA Aug, 2023 - October 2024 Billing Administrative Assistant

● Developed and maintained comprehensive patient charts

● Prepared detailed reports for scanned medical charts

● Adapted swiftly to changing environments and demands

● Prepared patient charts and managed admissions process

● Maintained strict patient and physician confidentiality

● Handled insurance claims and billing processes

● Managed communication with insurance companies

Stanley H Schwartz MD Inc Banning, CA Dec, 2022 - Jan, 2023 Medical Office Assistant Extern

● Provided excellent customer service to patients

● Handled high volume of incoming calls professionally

● Managed appointment scheduling efficiently

● Gained extensive knowledge in insurance verification

● Performed general front office tasks effectively

● Assisted in patient check-in and check-out process

● Managed patient records and data entry

Burlington Distribution Redlands, CA November, 2021 - March, 2022 Pallet Warehouse Associate

● Scanned boxes with items ensuring accuracy

● Managed items on shipping and receiving line efficiently

● Ensured boxes reach 100% tape for secure shipment

● Handled new boxes or recycled containers responsibly

● Returned containers to the shipping line promptly

● Maintained inventory and warehouse organization

● Ensured safety protocols were followed

EDUCATION/CERTIFICATIONS

Certified Clinical Medical Assistant Stepful National HealthCareer Association 2024 Medical Office Administration Certificate San Joaquin Valley College Ontario, CA 2023

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