Customer Service Data Entry

DESIREE HUBBARD

DE LEON *****

*******.*********@*****.*** / 254-***-****

SUMMARY

Dedicated and self-motivated Customer Service and Administrative Professional with over 15 years of experience in providing essential support and direction in customer service and business operations. Proven track record of collaborating with internal and external departments to streamline processes and ensure high levels of customer satisfaction. Demonstrates strong analytical and problem-solving skills, utilizing historical data and forecasting to make competent business decisions. Highly capable of meeting deadlines and prioritizing assignments to support organizational goals, with the ability to work effectively from a home office environment. Technical proficiencies include Microsoft Office Suite, Windows, CRM Software, and various internet applications. Core competencies encompass planning and organization, adaptability, problem-solving, collaboration, data entry and analysis, conflict resolution, attention to detail, resourcefulness, interpersonal communication, administrative support, customer focus, and data interpretation. SKILLS

Problem Solving

Adaptable & Flexible

Planning & Organization

Collaborative Mindset

Interpersonal Communication

Data Entry & Analysis

Internet Applications

CRM Software

Windows

Microsoft Office Suite

EXPERIENCE

Load Planner / Reynolds Nationwide, DBA Unique Leasing 01/2018 - Current Strategically planned and scheduled daily loads for dairy deliveries, optimizing routes and resources to ensure timely and efficient distribution.

Directed and coordinated driver activities, providing clear instructions and support to ensure compliance with delivery schedules and operational procedures.

Monitored load statuses and addressed any logistical challenges or changes, maintaining seamless communication with drivers to ensure uninterrupted service and customer satisfaction. Dispatcher / Reynolds Nationwide, DBA Unique Leasing 01/2012 - 01/2013 Utilized dispatch software to track real-time location and status of workers and equipment, enhancing response times and service reliability.

Collaborated with field workers and clients to resolve scheduling conflicts, address urgent service needs, and adjust dispatch plans dynamically.

Maintained accurate records of dispatch activities, including assignments, locations, and equipment usage to streamline operational efficiency and accountability. Assessed and prioritized service requests to assign the most suitable personnel and resources to meet specific client needs and job requirements.

Coordinated daily routing schedules for drivers and equipment, ensuring optimal allocation based on customer requests and project specifications.

Order Management Associate / CertainTeed 01/2011 - 01/2012 DH

Collaborated with cross-functional teams, including sales, logistics, and support, to resolve order-related challenges and improve customer experiences.

Monitored and managed order processing from placement to delivery, addressing any discrepancies or delays to maintain service excellence.

Resolved customer inquiries and issues related to orders, ensuring timely and effective solutions to enhance customer satisfaction.

Pricing Specialist & Customer Service Representative / Saint-Gobain Abrasives 01/2005 - 01/2011 Liaised with the shipping department to ensure timely and accurate delivery of products, proactively communicating with customers to manage expectations and resolve any logistical issues. Coordinated with engineering and service departments to understand product specifications and service capabilities, ensuring customer inquiries and orders are accurately addressed. Collaborated with sales, service, engineering, and shipping teams to develop accurate pricing strategies that align with customer requirements and market conditions.

EDUCATION AND TRAINING

Associates Degree: Medical Secretary

Central Texas Commercial College

High School Diploma

De Leon High School

LANGUAGES

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