Sales, customer service rep, cashier, lead
Resume:
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EDUCATION
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BA, Chi Development
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SHAUNAH SOVEREIGN
PROFESSIONAL SUMMARY
Proven leader and compassionate caregiver with extensive experience atlHSS in Home Support Services,
dept in elder eare and preblem slung Eeelad menacing chen quality of ie ana rami
‘petationsachewng a signfcant mereein customer sattation skleg pave sessment ad
motional uppor, demnsrsting a commimenttoexcalence and tem seveopment
SKILLS
+ Respectful nd Compassionate + HIPAA Compliance
+ Time Management Hes iting
+ EdertyCare + Client Transportation
+ Problem Solving + Incident Reporting
+ Dependsble and Responsible + Careplanassessment
+ Patient Care + Endoflfecare
+ Mutaskng and Organization + Hoyer iting Equipment
+ Daly vingassstance + Nution nontedge
+ Personal Hygiene Assistance + Patent Azcessmants
+ Basic Housekeeping + Records Maintenance
+ Emetional Support + Chronic ines Management
+ Mea! reparation + CaseManagement
+ Compassionate Care + State regulations knowledge
+ Verbal and written communication kil + Disability Support
+ Frstaigandsatety + Community activities
+ Dementia Care + Achomecare instruction
+ Medial record teeping + tentiveto People
+ Medication and Appointment Reminders + Bedside Core
+ Direct Patent Cre Cea Thinking
+ Documentation + ea Planing and Preparation
+ Mosity Assistance + FirstAia Certification
WORK HISTORY
Aor 2002 February 2024
[HSS In Home Support services -Carepver, Eureka, A
Assisted clients with acts of al iving, promoting independence and quay afi
Cleaned house, an erands, managed laundry, and completed weet grocery shopping
Assisted with ressng guidance, grooming, meal preparation, and mesication reminders.
Performed light housekeeping cities to maintain cleanliness standards while respecting the patent's
personal space
assed clans with ally ving needs to maintain sel-esteem and general wens
Bult trong relatonehips wth clients to deliver emtional support nd companionship.
Engaged patiants in mesningfl conversation, soialzation, and activity whl rouding ereonal care
Maintained a safe and clean environment for patents, reducing risks and ensuring optimal health
Assisted with feeding and moritoredintake to help patients achieve nutritional objectives.
Assisted patients with se administered medications.
+ rovidedsafe motility supporto help patients move around personal an publ spaces
Nofember 2021 September 2022
Whataburger -Superisor, Tucson, AZ
+ Oyesan day operational ne department ensuing month woow nd tinely completion
+ Appi strong leadership talents and problem solving sills to maintain
efficiency and organize
veriiows i
+ Improve customer stistaction wth timely response to inguiis, adaressing concerns, and finn
Mice soluens — *
+ Ineeasd team productivity by implementing ecient workflows and seting clear expectations for
Sstimemer — nual
+ Resolved cotits among team members promply, maintaining a harmonious workingenvironment
Eondvee a produc Pomel * *
+ Damontated omnitment tothe organizations coe values, lading hy example and oteings
+ Mentored junior staff membersin theircaeer developmen, sharing owledge om yearsof
eaperence inthe " inoue
+ Conducted performance evaluation for stat members identiyng areas ofimproveret
profesional development pans * "
+ Reduced employee tvnovery fring postive workemionment and proving onsingedbck
+ Developed staff sls through targeted training programs, resulting in improved performance and
‘eer growth opportunites.
+ Boose team morale and performance organising regular traning sessions and metivational
resting.
(October 218 Februaey 2020
Sackin the Box: Assistant Manager, rove, CR
+ Supervised day to-day operation to meet performance, quality and service expectations.
+ Maintained clea, sate, and organized store envionment to enhance the customer experience.
f <
+ Complete regular inventory counts to weit stocklevels, address discrepancies, and orcas ature
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and guiding
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