Service Manager Guest

MD MELISSA DODD

**************@*****.*** 682-***-**** Boyd, TX 76023

PROFESSIONAL

SUMMARY

Orderly and committed professional, offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks. SKILLS Computer proficiency skills

Administrative Management

Restaurant and food

management

Customer Service/Experience

skills

Conflict Resolution

Superb Time Management

Verbal and Written

Communication

Leadership and Supervision

Telephone Management

Microsoft Office Experience

Service Tickets

Warehouse Management

Team Development

KPI and metric tracking

WORK HISTORY Area Manager Amazon - Haslet 09/2023 - CURRENT Led a team of 60+ associates to achieve company goals and exceed targets, fostering a positive work environment. Implemented cost-saving measures that resulted in 100k savings annually for the company without sacrificing quality or service. Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported. Coached associates on ways to increase their rates and boost productivity in specific departments.

Tracked KPI and employee metric data.

Treasurer of Women at Amazon affinity group.

Logistics Administrator Van de Wetering 08/2020 - 08/2023 Greenhouses - Jamesport

Assist in operations of business.

Routed truck shipments to ensure deliveries go out in a timely manner.

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.

Improved office efficiency, managing client correspondence, record tracking and data communications.

Monitored performance of logistics operations to identify areas for improvement.

Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints. Banker BNB Bank - Mattituck 06/2014 - 08/2020

Collaborated with other departments to confirm compliance with banking procedures and regulations.

Investigated customer inquiries and resolved discrepancies in helpful and timely manner.

Identified fraudulent activity and conducted review based on procedures implemented to prevent financial losses to customers and company, resulting in recovery of funds and protection of company assets.

Trained and coached less experienced team members in procedures, compliance standards and performance strategies. Manager K-Dan Incorporated - Riverhead 05/2012 - 06/2015 Assist in operations of business including secretarial duties. Successfully opened and built up restaurants in multiple locations. Managed restaurant- including keeping track of inventory. Entered figures using 10-key calculator to compute data quickly. Provided exceptional customer service to guests.

Processed invoices and checks and maintained daily cash logs and deposits.

EDUCATION University of Phoenix, Tempe, AZ 01/2023 Bachelor of Science: Management

3.97 GPA

Summa Cum Laude graduate

President's List [Fall, 2022]

Eastern Suffolk BOCES, Bellport, NY 2012

Certified Dental Assistant: Dental Assisting

50 Hour Pediatric Dental Internship

Suffolk County Community College, Riverhead, NY 2008 No Degree: Liberal Arts And General Studies

Completed 35.50 credits

Riverhead High School, Riverhead, NY 2006

High School Diploma: Arts

Youth Court Scholarship Recipient

Extracurricular Activities: Leo's Club, Council for Unity Founding Member- Long Island Chapter of Council for Unity

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