Customer Service Front Desk

JEROME R UPAYOKIN

*** ********** ***, ******** **, 75428 902-***-**** *******@*****.***

Objective:

Launch a career transition into the Labor / Industrial industry. Using my past experience and current skills which combine my core expertise and passion to work from the Retail /outdoor labor as well as working with computers and trouble shooting in the hotel industry. Such a profession will be significant, rewarding and engaging.

Experience:

1 year OSHA Certified safety spotter

WGNSTAR / Texas Instruments / Tokyo Electronic Limited

Safety observations with active correction

Foster a positive approach and feel to the program

Helping to support, not police

Team will document findings working with Install leads on each team to resolve.

Spotters will document and turn in observation sheets each shift to Lead

Able to be on feet 8-10 hours a day

Giving facility tours to new employees focusing on exit locations, safety showers/ eyewash stations, and wall phones

Mapping out locations for future tool

5 years in the Hospitality Industry relating to various aspects of customer service

Westin Phoenix Downtown: Front Desk Agent/Service Express Agent & Attendant

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes

• Secure payment, verifying and adjusting billing as needed

• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

• Complete cashier and closing reports, counting the bank at the end of each shift securely

• Accept and record wake-up calls, delivering to the right department

• Communicate any emergency, lost item or theft to proper security staff and/or authorities

• Keep contingency lists in case of emergency and communicate any necessary messages

4 years in the Recreational Industry

Celebrity Century: Group Ensemble

Mike Moloney Entertainment: Motown Memories/Jersey Boys/Motown Christmas Cast Associate

US Airways Center: Hip Hop Solar Squad/Mercury Hip Hop Squad Member

Be on time for rehearsals, bookings and scheduled performances.

Learn new choreography and transitions quickly as well able to adapt to changes at a moment’s notice during live performance/show.

Be a team player and communicate with the cast.

Be aware and work in a safe environment.

8 years in Healthcare

Arizona Abrazo Heart Hospital: Patient Care Technician

Phoenix Children’s Hospital: Patient Care Technician

Dell Webb Hospital: Certified Nursing Assistant

Apria Healthcare: Patient Qualification Specialist – current employment

Excellent customer service skills; advanced computer skills.

Strong interpersonal and communication skills to interact positively and effectively with patients, visitors and health care team members.

Knowledge of patient rights, aseptic/sterile technique and infection control best practices.

Assists the professional or licensed nurse as delegated in tasks requiring less technical skills. Participates in shift and bedside report.

Participates and supports regional, facility, department, and unit initiatives.

8 years in the laborer / outdoor industry

Home Depot: Lot attendant -forklift, electric / standing pallet, cherry picker operator

Falcon Dunes / Banyan Tree Golf Course: Course Marshall, driving range ball picker

Tucker Pool / Lifeguard & Manager

Organize carts and pallets, assist customers with locating and lifting items

Drive forklift/cherry picker/ standing pallet lift for customer assistance with wood, concrete and bricks as well as restock items in bay area.

Marshall golf course and observe that golfer proceed in steady play and assist with golfers dispute.

Drive ball picker in driving range and restock golf balls

Stage an clean golf carts for tee times as well as golf club rentals

Observe swimmers, assist customers with questions

Check temperature, ph balance of the pool, add chemicals if necessary

Manage outdoor pool, assign shift, manage rotation of guards, assist with customer disputes

Core Strengths:

Being a team player and team leader conducting new process orientation and staff development, as well as problem solving, is a substantial facet of my background. My previous employment history has also given me the opportunity to grow and develop tremendously in countless other aspects. Excellent communication and organizational skills have been honed, in addition to possessing great patience and a positive attitude. Extremely detail-oriented and maintaining an enthusiastic, caring and energetic approach to my work has been a constant highlight. I am committed to the service of others.

Education

July 2007 Estrella Community College & Phoenix College

Certificate of Certified Nursing Assistant / Patient Care Technician

April 2018 Gateway Community College

Certificate of Certified Nursing Assistant

Skills

Punctual, reliable and have a strong work ethic

Strong interpersonal and communication skills

Organizational skills

Cooperate in team based structure and being team player

Multi-tasking

Excel under pressure

Ability to learn quickly in a fast paced environment

Proficient in MS Word, Outlook, Medical Terminology, Charting, EMR Documentation, HIPPA, Window program, Mac program

References available upon request.

Contact this candidate