Customer Service Quality Control

Full Name Martin Onyango Onunga

Mobile No.: 514-***-****

Current Address: *-**** *** ***** ******** Quebec

H2p 2N8

Email Add: *********@*****.***

PROFESSIONAL SUMMARY

A motivated young professional with an aptitude for renovation and creative in problem solving, Highly skilled in day to day operations. Excellent leadership skills in planning day to day operations and staff training, communicative and personable with ability to learn and adapt quickly, follow direction and serve internal and external customers with poise and professionalism

SKILLS

Guests Interaction

Operation Management

Point of sale system

Inventory and Quality control

Staff Training And Development

EXPERIENCE (From Present to 2013)

Position: Steward Date: 23/2013

Company: Baskin Robbins & Dunkin Donuts

Address: 1772 Doha Qatar

Job Description / Duties and Responsibilities:

Take customers orders And providing great customer service

Portion, Assemble and wrap food

Clear and clean tables and trays in eating establishments

Sweep and mob floors

Remove trash and clean kitchen garbage containers

.enter sales into cash register and collecting/ processing payment

Position: Store Manager Date: 16/08/2022

Company: Baskin Robbins & Dunkin Donuts

Address: 1772 Doha Qatar

Job Description / Duties and Responsibilities:

Hire Train & Develop employees

Communicate job expectations to employees

Provide coaching and feedback, disciplines when appropriate

Create and maintain Guests fast culture in restaurant

Ensure Brand standards and systems are well executed

Set sales goals and track results

Control costs to help maximize profitability

Position: Food Counter Attendant

Company: Tim Hortons

Address: Montreal, Quebec, Canada

Date: December 29, 2023 – Present

No. of hours worked per week: 40

Reason for Leaving: Resigned

Job Description/Duties and Responsibilities:

• Take customers' orders and providing great customer service

• Entering sales into cash register and collecting/processing payment

• Portion, assemble, and wrap food or place it directly on plates for service to patrons, and package take-out food

• Use equipment to prepare beverages

• Preparing coffee and food orders and Serve customers at counters

• Stock refrigerators and keep records of the quantities of food used

• Wash worktables, cupboards and appliances

• Remove trash and clean kitchen garbage containers

• Unpack and store supplies in refrigerators, cupboards and other storage areas

• Sweep and mop floors, and perform other duties to assist cook and kitchen staff.

• Clear and clean tables and trays in eating establishments

EDUCATION

College/University: OTHM Year: August 2016 – Nov 2018

Course: Tourism and Hospitality Management

School / Address: UK BASED

Secondary : Migori High School Year: Jan 2005 -Nov 2009

School / Address: Kisumu Kenya

PERSONAL INFORMATION

Date of Birth : 3rd August 1986

Civil Status : Married

No. of Children : One

Relatives in Canada: None

Nationality : Kenyan

Passport Number : AK0487777

SEMINAR AND WORKSHOP

Baskin Robbins Brand Training

Chemical Handling for Restaurants

Food Safety & Hygiene

REFERENCES

Name: Ravi Singh

Position: Operations manager

Company / Address: Talabat Doha Qatar

Contact No: +974********

Name: Collins Odero

Position: Banker

Company/ Address: Nairobi Mbomblast House, Kenya

Contact No: +254*********

Name: Rehan Muddi

Position:HR Manager

Company/ Address: Baskin Robbins Doha Qatar

Contact No: +974-****-****

PHOTO

(At least 6 months old)

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