United States Customer Service
Resume:
Christopher Redd
Owner/Operator
Las Vegas, Nevada, United States
*************@*****.***
SUMMARY
High-energy and dedicated IT Help Desk Technician with 10 plus years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right. WORK EXPERIENCE
January 2022-Current
Owner/Operator
Redd Home Svcs
United States
As the owner and operator of my business, I was responsible for performing minor repairs to electrical, plumbing, and mechanical systems. I can also fix fixtures, fittings, and light sockets. I also installed safety equipment, floors, stairs, and piping. As a handyman, I cleaned windows, gutters, pavement, and other exterior surfaces as well as clean and remodel shared spaces. Ensured to paint surfaces and apply stain as well as move heavy furniture, appliances, and equipment. I was also responsible for maintaining trash and recycling receptacles, as well as air conditioning and heating systems. Ensured to perform walkthrough assessments and prepare cost estimates. I also was responsible for coordinating service with customers and handle complaints. Performed duties as required.
-October 2024
Customer Svcs Manager
Sterling Property Mgmt
United States
As a Property Customer Service Manager, I was responsible for supervising the daily operations of the customer service department and creating a reliable customer loyalty program. Ensuring to set customer service goals for team members and helping them reach those goals as well as interact with customers and handling customer queries and complaints in a timely manner. I maintained relationships with profitable customers as well as made weekly and monthly reports and surveys. I stayed current on the latest industry trends and techniques. Performed the requirements of my duties. August 2015-January 2022
Healthcare Specialist
U S Army
United States
As a Healthcare Specialist, I was responsible for training and certifying soldiers in CPR and first aid classes and achieving significant improvements in their productivity. Ensured to manage a team of soldiers in the unit and managed ventilator settings, suction tracheostomy, tube-feeding assistance. I also provided nursing care to patients including medical examinations, administering immunizations, and assisting with triage of mass casualties. Ensured compliance with CLIA, EMA, and FDA operating guidelines as well as provided emotional support and companionship to clients. Ensured to demonstrate professional bedside manner, compassion and empathy toward patients and family members. Ensure to assist assigned surgeon by scheduling consultations and surgery appointments, and assisting with minor surgical procedures in-office. I also maintained BLS and EMT-B certification. Ensured compliance with HIPAA and OSHA guidelines and obtained ICU, MICU,
dementia and palliative care experience. I was also responsible for updating training records as needed to renew BLS and EMT-B certifications and completing the EMT course, and the advanced life saving course. Ensured to be combat ready to support a unit in a hostile field environment and develop lesson plans and prepared new candidates for board certification as EMT's.
Performed duties as required.
August 2007-August 2013
Computer Information Specialist
U S Army
United States
As a Computer Information Specialist, I was responsible for providing the US Army with information by designing methods to collect and retrieve data. Ensured to identify client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand service requirements.
I collected data by identifying sources of information and designed a survey and collection methods. I also organized information by studying, analyzing, interpreting, and classifying data. Ensured to resolve retrieval problems by altering design to meet requirements and prepared reports by collecting, analyzing, and summarizing information. Ensured to prepare reference for users by writing operating instructions as well as maintain a historical record by documenting system changes and revisions and maintained client confidence and protect the operations by keeping information confidential. I maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Ensured to contribute to team effort by accomplishing related results as needed. I also established and revised database by conferring with analysts and programmers to code and retrieve data and maintained database by entering data. I performed duties as required.
EDUCATION
General Studies
Columbia College
United States
SKILLS
Basic Life Support (BLS) Cost Estimates CPR Certification Loyalty Programs Customer Support/Service Dementia First Aid Furniture Healthcare HIPAA (Health Insurance Portability and Accountability Act) Intensive Care Help Desk Lesson Plans Time Management Mobile Intensive Care Unit (MICU) Nursing OSHA Painting (Facilities and Maintenance) Piping Plumbing Problem Solving Skills Publications Remodeling Surgical Procedures Team Player Tracheotomy Ventilator Recycling General Handyperson Sockets Maintenance - Plumbing Housekeeping/Cleaning Safety Equipment Maintenance - Electrical Resolve Customer Issues HVAC Furniture Moving Palliative Care Medical Examination Maintain Compliance Patient Care FDA (Food and Drug Administration) Team Lead/Manager Productivity Management EMT-Paramedics Develop and Maintain Customers United States Army Organizational Skills Reporting Skills Data Collection Documentation Record Keeping Survey Design Computer Programming Database Administration Data Entry Customer Service Management Operations Customer Relations Industry/Trade Analysis Customer Service Operations Operations Management Set Goals CERTIFICATIONS
First Aid Certification
EMT Certification
CPR and first aid
BLS Certification
Aid Certification
HIPAA
EMT
CPR
BLS
EMT-B
EMT Certification
First Aid Certification
BLS Certification
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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