Customer Service Patient Care
Resume:
DENISE BUTLER
Kissimmee, FL *****
**************@***.***
Organized and Efficient
Calm and Effective Under Pressure
Resolving Problems
Helpful and Service-Oriented
Verbal and Written Communication
Microsoft Office
Organized and Detail-Oriented
Caring and Empathetic
01/2019 to 04/2023
ALLIANCE RX WALGREENS PRIME SPECIALTY PHARMACY
Orlando, FL
Patient Care Coordinator
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Asked probing questions to determine service needs and accurately input information into electronic systems. Accurately documented calls and caller information and made updates to data. Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions. Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies Followed all HIPPA guidelines
Maintained excellent customer service while providing a one call resolution Scheduled delivery of medication to patients and Medical Doctor Offices Provided patients with major medical and pharmacy benefits. 06/2016 to 07/2018
CENTER FOR DIGESTIVE HEALTH
Orlando, FL
Pre Authorization/Insurance Verification
Verified patients had proper insurance coverage prior to procedures or appointment scheduling. Updated patient and insurance data and input changes into company's computer system. Created master spreadsheet to record procedures, denials and approvals. Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches. Instructed clients on amounts covered under benefits plans in easy-to-understand terminology. Updated patient and insurance data and input changes into company computer system. Performed verification of Medicare coverage.
Identified important patient and demographic information. 05/2011 to 06/2016
CENTER FOR COLON AND RECTAL
Winter Park, FL
Data/Charge Entry Receptionist
Answered and directed incoming calls using multi-line telephone system. Scheduled and confirmed appointments.
Processed payments and updated accounts to reflect balance changes. Handled payment processing and provided customers with receipts and proper bills and change. Booked surgeries according to physician volume and maintained prompt turnaround times. Worked with operating facilities to schedule procedures on behalf of 5 Gastro surgeons. Collaborated and established strong working relationships with physicians, supervisors and colleagues. Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
Organized patient medical records and worked with insurance company representatives to obtain authorization. Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Communicated with patients to gather intake data and verify chart information. Updated patient financial information to promote accurate record keeping. SKILLS
EXPERIENCE
Adhered to HIPAA requirements to safeguard patient confidentiality. Checked patient insurance and collected pre-authorizations from providers. Gathered current medical information and reviewed histories to gather details for surgeons. REGISTERED MEDICAL ASSISTANT 05/2007
Galiano Career Academy, Altamonte Springs, FL
EDUCATION AND TRAINING
Contact this candidate