Human Resources Mental Health

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. CHILD PROTECTIVE SERVICE INVESTIGATOR — State of Texas DFPS Wharton, April 2023 - Present

MEDICARE ENROLLMENT SPECIALIST — BCBS Elevance

Rosenberg, December 2022 - April 2023

Brandi Arther

Phone 520-***-****

Email **********@*****.***

Address Rosenberg, TX

• Payroll and Benefits Administration • Compensation and Benefits HRIS Applications

• Benefits Administration • HRIS Updating

• HR Information Systems • HR Metrics

• Financial Reporting and Budgeting • Customer Analytics, Insights, and Reporting

• Community Outreach • Interviewing Parents

• Case Management

• Identified potential signs of physical or sexual abuse during field visits. Conducted detailed investigations into allegations of child abuse, neglect, and maltreatment utilizing interviewing techniques and evidence collection methods.

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Evaluated mental health issues among vulnerable populations and referred clients for appropriate treatment when necessary.

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• Developed and implemented comprehensive safety plans to ensure the protection of children in high-risk situations. Collaborated with law enforcement, medical professionals, social services agencies, and other stakeholders to coordinate appropriate response strategies.

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• Provided testimony in court proceedings regarding findings from investigations conducted.

• Ensured compliance with state laws regarding reporting requirements for suspected cases of child abuse or neglect.

• Provided clear, concise, and up-to-date information to customers on the Medicare enrollment process

• Collaborated effectively with other departments to resolve issues quickly PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

HUMAN RESOURCES SPECIALIST — ADP

Tempe, October 2021 - May 2022

FRAUD SPECIALIST — USAA Federal Savings Bank

Phoenix, July 2016 - June 2021

MERCHANT SERVICES REPRESENTATIVE — American Express Phoenix, Arizona, October 2014 - July 2016

• Resolved customer inquiries with strong problem-solving skills and attention to detail

• Performed research activities to identify trends related to Medicare enrollments.

• Created and managed employee handbooks, policies and procedures, and job descriptions

• Used Applicant Tracking Systems (ATS) to manage the recruitment and selection process

• Administered employee benefits and worked with providers to facilitate accurate and updated information Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions

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Addressed employee questions and concerns using general working knowledge related to paid time off (PTO), payroll, disability, benefit programs, open enrollment, performance, compensation, etc

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• Provided guidance on payroll, benefits, and other HR matters to staff members.

• Conducted enrollment meetings and advised personnel on eligibility, application and conditions of benefit programs.

• Interacted with customers to further develop cases and analyze points of compromise

• Determined existing fraud trends by analyzing accounts and transaction patterns

• Collected data from internal and external sources to facilitate meaningful analysis

• Conducted in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts.

• Investigated claims made by customers regarding possible fraudulent charges or unauthorized use of their accounts.

• Monitored financial accounts for suspicious or unauthorized activity.

• Responded quickly to customer inquiries concerning suspected fraudulent activities.

• Collaborated with other departments within the organization regarding fraud prevention initiatives.

• Reviewed credit card applications for signs of possible identity theft or other forms of fraud.

• Used multiple operating systems and verification tools to optimize detection and prevention of fraud.

• Investigated debit and credit card claims on behalf of merchant customers.

• Identified sales opportunities within existing merchant accounts by upselling additional services or products.

• Performed daily audits of merchant accounts to ensure compliance with internal policies and procedures.

• Provided technical support to merchants experiencing difficulties using payment processing systems.

• Utilized problem-solving abilities to identify solutions to complex merchant issues.

• Cultivated effective communication strategies when dealing with difficult or challenging customers.

• Analyzed financial statements from prospective clients in order to assess creditworthiness.

• Provided excellent customer service to merchants by resolving inquiries and complaints in a timely manner. Emphasized and recommended service features based on knowledge of customers' needs and vendor capabilities and limitations.

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• Monitored market conditions, innovations and competitors' services, prices and sales. PROGRAM COORDINATOR — Sunflower State Health Plan

Lenexa, October 2012 - July 2014

MASTER OF SCIENCE (M.S.) IN HUMAN RESOURCES MANAGEMENT

— Walden University

Minneapolis, MN, Aug 2020

BACHELOR OF ARTS (B.A.) IN HUMAN RESOURCES MANAGEMENT

— Northwest Nazarene University

Nampa, ID, May 2018

Rosenberg

References available upon request

• Scheduled and organized program-related meetings and events

• Spearheaded program budget development and enforced adherence Recruited program participants and members by sending individual letters, creating brochures, and presenting at meetings

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• Identified and implemented program improvements to enhance performance.

• Collaborated with internal teams across departments to ensure effective operations of the program.

• Facilitated program meetings, conferences, and workshops.

• Organized and facilitated workshops, meetings, and training sessions for participants.

• Scheduled details of program and events based on agendas.

• Developed program evaluation systems to measure impact of programs on target population.

• Life insurance producers license

EDUCATION

CITY

CERTIFICATIONS

REFERENCES

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