Mental Health El Dorado

PROFESSIONAL SUMMARY

Observant individual with excellent interpersonal and communication

skills. Experienced in working with clients from diverse cultural and religious backgrounds. Respectful with proven track record of helping clients improve mental health and well-being through encouragement, direct support, and skills training. Skilled in selecting and utilizing creative modalities to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life. WORK HISTORY

Commercial Sales Manager, 07/2022 to 08/2024

AutoZone - El Dorado, KS

Peer Specialist, 05/2015 to 06/2022

The Resource Center for Independent Living (RCIL) Non-profit - El Dorado, KS

CONTACT

Address: El Dorado, KS 67042

Phone: 1-316-***-****

Email: ********@*****.***

SKILLS

TONI HARKINS

Developed strategic initiatives based upon company objectives aimed at accelerating growth.

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Provided exceptional customer service throughout entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.

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Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.

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Managed caseload of 15+ efficiently while maintaining detailed and confidential records of all client interactions ensuring accurate tracking of progress towards goals.

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Utilized active listening skills during sessions to build trust with clients while gathering valuable insights into their needs.

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Navigated sensitive conversations with professionalism and empathy when addressing complex issues impacting client lives.

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Assisted mentally and physically disabled individuals in identifying personal strengths and setting realistic goals for themselves.

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Educated mentally and physically disabled individuals on medication management techniques, ensuring their compliance with prescribed treatment plans.

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Empowered mentally and physically disabled individuals by teaching coping strategies, time management, budgeting, personal record keeping, and individualized independent living skills

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• Collaborated with other professionals to provide comprehensive

• HIPAA Compliance

• Client Records Management

• Medication Management

• Schedule Management

• Patient Transportation

• Supportive Personality

• Effective Communication

• Relationship Building

• Problem-Solving Aptitude

• Excellent Communication Skills

• Adaptability and Flexibility

• Continuous Improvement

Home Health Care Worker, 02/2013 to 04/2015

Associated Home Care Inc. - Butler County, KS

EDUCATION

Some College (No Degree), Psychology

Butler County Community College - El Dorado, KS

High School Diploma, 05/1996

Bluestem High School - Leon, KS

support services for clients attempting to acquire needed medical equipment and mobility devices.

Collaborated and monitored the installation of home modifications with the client, health insurance care coordinator, and contractor.

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Supported individuals experiencing homelessness through direct assistance, advocacy, basic needs fulfillment, obtaining medical coverage, and housing.

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Increased access to healthcare and dental services for disabled individuals through advocacy and direct assistance.

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Increased voter engagement through educating. and assistance in voter registration.

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Reviewed varied applications for errors and established verifications for individuals needing medical and disability services.

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Fostered a culture of client driven care by consistently prioritizing the unique values, beliefs, and preferences of each individual.

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Answered incoming calls, scheduled appointments, filed documents, and responded to inquiries by directing calls to appropriate personnel.

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Taught consumers how to acquire home medical equipment, medical supplies, and in home care.

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Trained consumers in using public transportation independently to enhance their mobility within the community.

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Developed customized household management routines to assist consumers in maintaining clean, organized living environments.

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Provided transportation, advocacy, and support for medical, social security disability court and disability lawyer appointments.

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Coordinated individualized discharge plans from long term care facilities to ensures safe transition back into community and home environments.

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Demonstrated cultural sensitivity when working with diverse clientele, respecting unique customs and traditions in the provision of care.

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Traveled to client's homes to performed laundry, cooking, grocery shopping and other light housekeeping duties as instructed by client.

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• Assisted patients with dressing, grooming, hygiene and feeding needs

• 3.8 GPA

• Minor in Art

CERTIFICATIONS

2022 National ADA Symposium -

Great Plains ADA Center

8/2021 KDCF - APS Mandated Reporter Training

7/2021 Disability & Participation Research Office

DACPROLAB -Washington State University Program in Occupational Therapy

Certified to Administer Community Health Environment Checklists: 2021 South Central Kansas Employment First Virtual Summit Certificate of Participation

2021 National Council on Independent Living Annual Conference 28.5 hrs Independent Living Training

2020 KanCare KDHE-DHCF Training

2020 ILRU Certificates of Completion

IL-Net Modules Entitled:

2019 - Resource Center for Independent Living:

2019 SACK Conference Topeka Kansas

• ACTCP Credit = 25.50 hrs

• Class Hours = 24.00

• Continuing Education Units = MUEXT = 2.40

• Social Work CEU Hours = 1.50

• Hard of Hearing (CHEC-HOH)

• Mobility (CHEC-M)

• Low Vision (CHEC-LV)

• Medicaid Overview

• Periodic Screening, Diagnosis & Treatment

• Kansas Medicaid Grievance, Appeals & State Fair Hearings

• Working Healthy/WORK & work incentives

• Presumptive Medical Disability Team (PMDT)

• Medicaid Eligibility & Home & Community Based Services

• CSR Documentation 1: Consumer Service Record

• CSR Documentation 2: Interviewing and Assessing Needs

• CSR Documentation 3: Goal Setting with Consumers

• Disability, Diversity & Intersectionality in CIL's : Strategies for Outreach

• History of Independent Living

• Independent Living Skills Training in Centers for Independent Living

• Information and Referral for CIL's

• System's Advocacy for CIL's

• Developing an Effective Peer Support Program in CIL's

• Standards & Assurances for CIL's

• Relationships Among CIL's and the Designated State Entity

• Individual Advocacy in CIL's

• Disability & Health Insurance

• Medicare 101 - 2020

• Medicaid 101 - Categorical Medicaid

• CPS Mandated Reporter Training

• Peer Support - The Bread & Butter of Independent Living (1.5hrs) Cultural & Linguistic Competence for CIL's: Framework for CIL's - (1.0 hrs)

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(Self Advocacy Coalition of Kansas)

2018 - dcf.ks.gov

2018 SACK Conference Topeka Kansas

2017 ILRU

2016 SACK Conference Topeka Kansas

• Advocacy Training

• Online Harassment Prevention Training

• Housing & Counseling Services Overview (1.0 hr)

• Disability Rights Center of Kansas Services Overview (1.0 hr)

• KanCare Ombudsman Office Services & Medicaid Overview (1.0 hr)

• Advocacy Training

• Independent Living Skills Training (5.5 hrs)

• KanCare Ombudsman Liaison Training (3.0 hrs)

• Advocacy Training

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