Patient Care Quality Assurance
Resume:
ROCHELLE MILLER NIXON
DIRECTOR OF NURSING
CONTACT
*********@*****.***
Woodridge, Illinois 60517
SKILLS
Healthcare Management
Regulatory Compliance
Quality Assurance
Problem Resolution
Multidisciplinary Team Collaboration
Staff Training & Leadership
Treatment Planning
Case Management
Patient Education
Relationship Building
Project Management
PROFESSIONAL SUMMARY
Dynamic individual with proven track record of success in managing multi-disciplinary teams, developing innovative initiatives to improve patient care and increase operational efficiencies. Skilled in implementing evidence-based practices and managing complex projects to ensure compliance with regulatory standards. Adept in fostering a positive work environment and providing compassionate patient care.
EXPERIENCE
April 2017 - Present
Nurse Manager of Referral Services
Aunt Martha's Health and Wellness, Olympia Fields
Reporting to the Executive Vice President of Health Services, the RN Manager of Referral Services provides direct supervision, guidance and support to all 23- health center for referral processing and completion
Support referral staff to ensure that referrals from each clinic is completed in a manner which provides excellent quality care, positive customer services
Coordinated recruitment, training, scheduling, and evaluation of nursing personnel.
Conducted regular meetings with nursing staff to discuss challenges and identify solutions.
Established clinical direction for nursing care delivery, providing clinical supervision, and maintaining quality outcomes.
Responsible for the maintenance of an efficient health center and demonstrating superior relationship building and customer service skills
Functioning in a multiple priority environment, while maintaining accuracy and attention to details
Assessing the appropriateness of the various physician orders, completion of all required paperwork for insurance pre-certifications, benefit verifications, and appeals by coordinating with the Physicians and Medicaid insurance providers
Performing ongoing surveillance, reporting, and data collection through regular audits
Maintaining patient confidentiality
Assisting in establishment and implementation of all policies and procedures
Ensure the completion of all assigned administrative budgeting duties
August 2016 - February 2017
Clinical Learning Lab Specialists
Chamberlin University, Addison
Reporting to the Manager of the SIMCARE Center, supported all clinical learning lab and simulated patient care learning experiences for campus and web-based students by assisting deans, assistant deans, program/course coordinators, faculty, and students with appropriate resources to successfully complete evidence-based learning opportunities in simulated patient care environment
Supported faculty and College leadership with initiatives involving clinical simulation research and effective teaching strategies in a simulated patient care environment
Educated students in proper treatment protocol and wellness needs
Contributed to development and continuous improvement of national Standard Operating Procedures through best practice sharing and regular communication with other campus Lab Coordinators and leadership
Supported the mission and philosophy of the College and represented the college to clinical agencies, students, and the community through lab and simulation scheduling and collaborative efforts.
June 2015 - February 2017
RN Case Manager
DuPage Health Specialist Medical Group, Lisle
Developed and implemented full health and case management with an intense focus on raising standards of operations, risk management, patient services, and education
Upheld strict confidentiality for all patients and staff members
Educated patients and their families in proper treatment protocol and wellness needs
Executed telephone triage, performed testing, and made referrals for specialists
Performed extensive assessments, developed treatment plans, and devised interventions as needed.
Provided emotional support during difficult conversations with family members regarding end-of-life decisions or other delicate topics.
Utilized critical thinking skills when making decisions concerning patient care needs while adhering to established standards of practice.
October 2012 - Present
Labor & Delivery Nurse (Contractor)
Fastaff Travel Nursing, Greenwood Village
Executed the highest quality of care to Labor and Delivery patients
Upheld confidentiality, regulatory compliance, and quality control while demonstrating sensitivity to patient's cultural beliefs during treatment protocols
Key Accomplishments: Developed and implemented detailed procedural processes that reduce redundancy and improve quality of care.
May 2012 - October 2012
Labor & Delivery NURSE (Contractor)
Total Nurses Network, Oak Park
Provided Labor & Delivery support, collaborating with Physicians to ensure safe, individualized care for all patients
Key Accomplishments: Identify abnormalities and implement preventative treatment
Teach proper postnatal care
Effectively communicated with appropriate staff to report, record, and observe activities objectively.
October 2005 - April 2012
Staff Nurse Obstetrics/Gynecology, Labor & Delivery Nurse
Adventist Hinsdale Hospital, Hinsdale
Provided comprehensive care for low-risk, newborns, non-surgical, and acute-care patients, and high-risk patients in a 277-bed teaching hospital
Served as Charge Nurse and assisted with preoperative and emergency trauma cases
Key Accomplishments: Monitored vital signs, and performed pre and post-labor assessments and administered medications
Assisted attending physicians and acted as circulating and scrub nurse for gynecological surgeries.
October 2004 - October 2005
Director of Nursing
International Village, Chicago
Developed policies and procedures, ensuring efficient operations and compliance with all regulatory compliance
Supervised nurses and support staff in this 218-bed acute long-term care nursing home
Key Accomplishments: Administrated medical records, reviewing notes and auditing nursing charts
Formulated progressive programs designed to meet changing needs of the patient population
Analyzed studies; evaluated nursing services, programs and activities
Performed recruitment, training, and evaluations, establishing personnel qualifications and salaries.
April 2003 - October 2004
Director of Nursing
Sacred Heart, Chicago
Managed a diverse range of clinical and administrative functions, governing all services, programs, and activities from admission to discharge in a 172-bed long-term care psychiatric facility
Key Accomplishments: Collaborated with physicians and support services in the development and implementation of a comprehensive staff development training program
Executed fiscal management support, establishing, monitoring, and evaluating budget
Slashed expenses by $10,000 annually by eliminating redundant administrative procedures.
May 2002 - May 2003
Director of Nursing
Awakened Alternatives, Olympia Fields
Directed 120-nurses, 60-Certified Nursing Assistants, and caseworkers in providing improved quality of life through home health care, intermittent, and private duty nursing services
Key Accomplishments: Identified program deficiencies through conducting needs-assessment survey, devised and implemented solutions
Collaborated with Illinois Division of Special Needs Children, initiated program plans enabling permanently disabled children the ability to stay at home
Set goals, arranged for equipment, medications, and supplies, determined logistics and trained caregivers
Restructured medical records system, integrating a new software and training, cutting costs and streamlining record keeping, booking, and ordering processes.
EDUCATION
September 2020-Present
Doctoral Study- Leadership Management
Grand Cannon University, Az
January 2001
Master's Degree in Public Health
Saint Xavier University, IL
January 2001
Master's Degree in Business Administration
Saint Xavier University, IL
January 2001
Bachelor's Degree in Nursing
Grand View College, IA
LICENSURE
Registered Nurse, 041.308231, Illinois, 05/31/2026
CERTIFICATIONS
Registered Nurse, 041.308231, Illinois, 05/31/2026
CNA instructor and evaluator for state of Illinois, Illinois
Managed Care Program, Certification
Joint Commission Certification in Home Care, Completed OB Certification Class
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