Patient Care Access
Resume:
SHARIELLE MILLER
**** ********** ***. **********, ** 22314
***************@*****.***
PROFESSIONAL SUMMARY
Energetic and dedicated office administrative professional with solid background in Management, healthcare, and hospitality. Proficient in assisting with team building skills, charts, and insurance claims to keep balanced schedules, organized paperwork, and efficient communications in support of patient and provider's needs. BLS certified and honorable Awards received for outstanding patient care.
SKILLS
Received Two Medstar Presidents Patient First Awards
Associates Self-Screening for COVID-19 Symptoms Course
Security Awareness Training
Initiative Improving the Pre-Arrival and Check-in Process Assessment
Personal Protective Equipment (PPE) Donning and Doffing Sequence
Violence Prevention - Moderate Risk: De-Escalation Training
EXPERIENCE
Patient Access III November 2021-Current
Inova Health Systems Fairfax, VA
Encourages open communication of ideas and opinions. Coaches staff on communication methods/skills to foster effective and positive communication. Explains insurance benefits and patient liability using appropriate communication methods/styles.
Accepts responsibility to review and correct errors before completion and route to others for review when appropriate.
Requests and secures balance due payments from patients in accordance with established policies/procedures.
Reviews documented insurance benefits and patient liability in appropriate system(s) to prepare for patient counseling sessions. Maintains updated authorization/referral requirements information and communicates to team members accordingly.
Maintains knowledge of current local, state, federal and third-party regulatory requirements. Facilitates pre-admission by performing tasks such as routing test results or assisting patients with billing/insurance processes.
Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans, and grants.
Resolves emergencies and conflicts with patients or visitors. As needed, reports safety hazards or violations and takes appropriate action to protect the environment and guests until help arrives.
Provides appropriate assistance to and on behalf of patients demonstrating and communicating a need for assistance. Reports all near misses, accidents and occurrences for patients, visitors, and staff.
Medical Office Assistant III July 2015- November 2022
Medstar Health Washington, DC
Helped appointments flow smoothly by offering skilled support to licensed nursing professionals and office practitioners.
Maintained up-to-date system with current personal, financial, and clinical details for each patient.
Facilitated smooth office communication, distributing mail and messages, organizing paperwork, and coordinating records transfers.
Increased office business by calling existing patients to set up appointments.
Assisted with co-payments, verifying patients’ insurance eligibility and benefits.
Kept office efficient, regularly cleaning areas, stocking inventory, and purging outdated files and supplies.
Coordinated referrals, setting up appointments and organizing related records.
Managed registration desk by answering telephones and greeting incoming patients.
Managed Checkout by scheduling patients for needed procedures and provided clear prep instructions.
Completed insurance claim forms for prior authorizations for Non-Specialty and Specialty medications as well as procedures and radiology.
Offer Any assistance to lead Coordinators and Directors to ensure efficiency of patient care.
Front Desk Administrator- Dental Office Manager June 2007-June 2015
Neibauer Dental Care Hyattsville, MD
Handled Patient registration, Scheduling, filing faxing and Treatment plan coordinator.
Coordinating daily procedures and handling any staff or patient issues that may arise.
Handled and demonstrated difficult management, communication, and motivation skills to ensure that an office runs efficiently.
Maintained Knowledge of safety regulations and compliance standards to include assurance that the dental practice adheres to Occupational Safety and Health Administration compliance standards. Ensure all quality control procedures are up to date with regard to this information and had confidence enforcing it in the workplace as well.
Exceptional Computer skills such as email correspondence, financial transactions, and scheduling of appointments. As well as Basic troubleshooting skills.
Displayed Organizational skills to include keeping daily operations running smoothly, filing patient records and handling of other sensitive information.
EDUCATION
Friendly high School completed July 2002
Some College Courses in Education and Graphic design
Completed Computer Courses in Typing, Excel, Word Document and Power Point Presentation
Basic Life Support Certified
S/M
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