Customer Service Real Estate
Resume:
MICHELLE S. GREENHOUSE
**** ****** ***** 704-***-****
Matthews, NC 28105 ****************@*****.***
Objective: To enhance a quality team organization utilizing my extensive years of practical experience in successful customer service, relations and retention.
Education: Nazareth College of Rochester, Rochester, New York 14618
● Degree: Bachelor of Arts - 1991
● Major: English Minors/Concentrations: Writing and Pre-Law
● Honors & Awards: Dean’s List 1991; Nomination: Charles-Mills Writing Award Experience:
CSL Baggallini Retail Store: 2023
Assistant Manager
● Supported store manager with inventory control measures and loss prevention.
● Ensured displays were set up and Baggallini merchandising standards were maintained.
● Reviewed merchandise orders and inventory levels for accuracy and consistency.
● Ensured inventory tracking forms were properly keyed into the system, checked to ensure that receiving screens were current, customer damage review/disposition, managed recalls and price changes.
● Demonstrated selling skills through explaining benefits, features, prices, quality, value, and other information; built the business by providing the ultimate consumer experience.
● Created and nurtured authentic relationships with customers
● Promoted features and benefits of the Baggallini brand.
● Drove brand loyalty through nurturing authentic relationships, creating unexpected gestures, and consistently providing the ultimate consumer experience.
Michelle’s Loving Pet Sitting Service: 2016 – Present Owner/Operator:
● Caretaker for clientele’s pets.
● Perform care consultations.
● Scheduling and Invoicing.
● Maintains quality control.
● Administering pet home medications.
The Mecklenburg Times: 2017 – 2018
Administrative Assistant:
● Researching and documenting public real estate records.
● Data entry of public records into the appropriate programs to be advertised in the Mecklenburg Times Real Estate Section of the paper.
● Other administrative duties as assigned or needed to provide support and backup to various employees. Little Friends Pet Sitting: 2015 – 2016
Associate:
● Caretaker for clientele’s pets.
● Perform care consultations.
● Generates invoices.
● Maintains quality control.
Charlotte-Mecklenburg Schools: 2013 - Present
Registered Volunteer & PTA member:
● In-classroom support for multiple teachers.
● Field-trip Chaperone.
● Activity Assistant
Habitat For Humanity Re-Store: 2008 – 2009
Volunteer:
● Accepted donations from drop-off donors.
● Greeted and interacted with donors in a friendly and helpful manner.
● Loaded and unloaded donations or purchases from our truck or donors' vehicles.
● Cleaned and sorted incoming donations, and help maintain the receiving area.
● Researched the retail value of incoming donations and assigned an appropriate price.
● Operated the cash register, answered phone calls and responded to customer questions. Global Compliance: 2007 – 2008
Call Center Representative:
● Determined requirements by working with customers.
● Answered inquiries by clarifying information; research, locating, and providing information.
● Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
● Fulfilled requests by clarifying information and completing transactions.
● Sold additional services by recognizing up-sell opportunities & explaining new features.
● Maintained call center database.
● Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
● Heavy focus on: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking. Key Bank Home Improvement Division: 2004 - 2006
Credit Analyst II/Mortgage Underwriter:
● Reviewed loan applications.
● Approved or declined credit applications.
● Supported company quality initiatives.
● Obtained additional documentation where required, including but not limited to credit bureau reports, employment, income verification, residence verification.
● Heavy phone customer service including maintaining good rapport with Sales Execs and Dealers by providing support and answers to all related questions.
BB&T Insurance Services/First American Title: 1998 - 2004 Senior Title Insurance Underwriter II:
● Residential and commercial real estate underwriting.
● Answer incoming customer service calls and walk-in client requests regarding title insurance, escrow accounts, 1031 exchanges.
● Insurance premium quotes.
● Processed Title Insurance Policy requests, premium checks, endorsements & revisions.
● Claims department support.
● Other duties as required for team success.
First Data Resources: 1997 - 1998
Customer Service Consultant: Call Center.
● Performed exemplary customer service to clients’ credit card holders.
● Handled credit related inquiries.
● Sold and retained customers on card products.
● Managed a high level of multi-tasking and call volume of inquiries.
● Seven time recipient of “Top Customer Service Consultant Award”.
● Member of Quality Assurance Task Force.
Chicago Title Insurance Company: 1996 - 1997
Real Estate Title Insurance Underwriter:
● Commercial and residential underwriting.
● Phone and person-to-person customer service.
● Personalized service to individual clients.
● Problem resolution.
● Reading complex land surveys.
● Insurance premium quotes.
● Clerical responsibilities.
Piedmont Instruments and Controls, Inc.: 1995 - 1996 Sales Administrator/Literature Coordinator:
● Admin duties including Invoicing, expediting orders, parts quoting and order entry.
● Shipping and receiving.
● Coordination of all product literature for salespeople and engineers.
● General clerical support for sales staff, customer relations. Carolina Tan: 1994 - 1996
Evenings Assistant Manager/Customer Service Associate:
● Obtained NC State Suntanning Association for Education Certificate.
● Appointment scheduling.
● Data Entry.
● Client check in/out.
● Disinfecting tanning beds.
● Consistently exceeded in-store merchandise sales quotas.
● Assisted with generation of marketing campaigns. Investor’s Title Insurance Company: 1991 - 1995
Title Insurance Underwriter:
● Underwrote real estate title insurance policies.
● Quoted insurance premiums.
● Customer service whether by phone or in-office.
● Title research.
● Computer site-administrator.
● NC State Title Ins. License.
Easthill Family Medical Practice: 1988 – 1991
Admin Support:
● Fund raising
● Database entry and other assigned clerical duties.
● Information recovery.
● Clientele communications.
Pizza Hut: 1988 - 1991
Hostess/Waitress:
● Customer relations/service
● Food service
Robert J. Miller & Associates:
Technical Writing Intern:
● Grant-writing.
● Fund development.
● Consulting.
● Proofreading and editing.
References: Available upon request.
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