Over 43 years of Technical Support
Resume:
Vince T. Fernandez
Santa Fe, N.M 87505
505-***-**** cell
*******@***.***
Lifelong Santa Fe Resident
EDUCATION
HIGH SCHOOL: Santa Fe High School Graduated May 1982
Summary of Skills
• Consulted and have experience for over 43 years in Computer Systems, Software,
Hardware, and Networking.
• Provided Technical Support to Clients in a Wide Variety of Businesses.
• Programmed Various Database Applications.
• Utilized many report writing applications: SQL, Crystal Reports, Query Analyzer.
• Installed Network O/S: Windows, Novell, Digital DOS, AS/400, System 36/38.
• Provided support for systems, applications, networks, hardware & software,
and migrated data from obsolete system(s).
• Maintained backup/restore operations.
• Implemented Antivirus rollout, monitoring, troubleshooting, and maintenance of.
• Supervised, trained and managed IT Staff.
• Communicated with non-technical staff.
• Provided training courses to employees, contractors, and vendors.
• Provide cabling/re-cabling of computer networks. Ethernet, Coax, Serial, or as required.
• Wrote/Maintained written documentation as it related to policies/operations/standards.
JOB EXPERIENCE
City of Santa Fe
200 Lincoln Ave
Santa Fe, NM 87501
955-5552
Information Technology Telecommunications departmental End User Services Lead Technician.
Periods June 2018 through August 1, 2024.
Help Desk Support: Answer incoming calls, work with user on resolving issues, remote into users desktop/laptop computer for resolution. Plan and input into work-order system, assign proper personnel based on duties needed to resolve issue and document issues at hand.
Plan and deploy new/used equipment to over 2000 users and provide proper interface communications for each user/department/function.
Image computer systems based on desired departmental necessity.
My shift was 7am until 4pm or maybe as late as 5-6pm depending on issue.
Capture data from systems pending resulting need for many departments of user relating to AutoCadd, Financial data, database data, legal, counseling, inventory, Police, Fire, and all relative governmental systems.
I have a knack and extensive knowledge base of data extraction from any system or database, based on my lengthy experience.
Supervise all groups of the HELPDESK staff, make recommendations for approval.
I worked pandemic at office by myself, as I know how to communicate/resolve computer/user issues properly while the other ITT staff worked from home…and I coordinated with them if they needed involvement.
During the pandemic, came up with plans for distributing over 450 systems of either laptops or computers equipped with WIFI in order for users to work from home via VPN connectivity.
Trained all personnel on proper usage of home usage and maintain exact inventory of equipment provided.
Converted over 500 computer systems from Windows 7 to Windows 10 during last two years, of course pandemic and shortage of computers made process quite difficult.
Office Depot
153 Paseo de Peralta
Santa Fe, NM 87501
986-0096
Part Time Sales/Tech Consultant from 01/01/2018 through June 2018.
Assist customers with store retail items. Primarily as a Tech to provide recommendations on Information Technology products like printers, laptops, computers, networking, accessories, and software. Troubleshoot hardware, software, and diagnose/repair customers in regards to issues.
I had worked here back in 2013 through 2014, so they were happy to have me back on staff.
Camel Rock Casino
17486a Highway 84/285
Santa Fe, NM 87506
984-8414
Director of Information Technology, 01/2017 through 10/2017. Contract 6 months which was then extended for 3 more months.
I was asked to come back in order to get the Information Technology back into Compliance and to provide proper operations and to make it a supporting department. Apparently, the personnel that had been brought in after I had left, had made quite a bit of messes financially, operationally, non-supportive, and I was heavily sought after to come back. I engaged in many conversations with the management, teams, and political powers on that I would consider it; if a new hotel was part of the re-organizational structure.
It was promised to me that a new hotel was part of the new project structure. So we all did much planning, engineering, and design work. These were put into place for this much needed facility.
Then the plans for the new Hotel were taken out. So I versed my concerns about not wanting to stay at the helm since news of the hotel was punted…and to not continue to try maintain operations with such outdated equipment, software, and systems. They allotted me to hire my replacement position and key technicians before I did leave employment there.
City of Santa Fe
200 Lincoln Ave
Santa Fe, NM 87501
955-5577
Application Support Specialist, 07/2015 through 01/2017.
Provide technical support for a variety of systems running on: Legacy, DOS, Windows, SQL, AS/400, etc; for many departmental functions. Includes patching, programming, querying data, fixing corrupt data, extracting volumes of data for users, supervisors, managers, board, outside agencies. Converting data from a variety of database platforms to other platforms.
Make recommendations on new/improved systems or functionality of existing systems.
Conduct meetings on issue at hand concerning operations of system(s), or interfaces to system(s).
Attend/Conduct training on systems or applications for systems.
Support of existing systems of city-wide users. Create user credentials to system, then process/test their username/password to appropriate system/applications.
Enable/Disable user accounts. Provide audit logs of user activity on system/applications.
Collaborate with other support staff on issue(s) to get best practice/advice on resolving issues. Keep
them informed of situation.
Pojoaque Gaming
Thunder RaceBook
Pojoaque, NM 87532
Teller for the Horse Racing Simulcast operation that is located at the
Buffalo Thunder Resort, was employed there from 10/13/2014 till 07/2015
Assist customers with the best and ideal customer service as they engage
their wagers on horse/dog racing for simulcast tracks around the country.
Ensure accuracy, accountability, swiftness, paying absolute attention
to details was a high requirement in this high/fast paced environment.
Exchange cash transactions with customers continuously, ensure change is accurate
and conduct balance process at end of shift.
Provide reports, balance other function/responsibilities at end of day. Prepare
for next day(s) activity. Keep other co-workers abreast on key/important items.
Office Depot
153 Paseo De Peralta
DeVargas Mall Location
Santa Fe, NM 87501
Technology Specialist from April 04, 2013, then in November 2013 I was promoted to
a full-time Technology Specialist, with a pay increase.
I assisted customers with new installations of computers, printers, networking, devices, software, etc.,
which includes my recommendations based on information gathered from the customers interactions
period. Duties are not limited to assisting customers with any system consultations with computers,
printers, networking equipment, or any software questions/issues. Desktop Computers, Laptop
Computers, Tablet Computers, Chromebooks, etc., are just part of what I am asked to assist in
troubleshooting issues with customers. Due to my vast experience in the IT field, this has been very
beneficial to the company and to the customers experience. I have been awarded as a leader in the
companies region for the technical services I have provided to customers since being hired on.
I did provide trouble-shooting assistance to "walk-in or scheduled" customers with their equipment
when it becomes non-operable due to a variety of occurrences/issues. They bring it in for me to
quickly rectify the issue they have with it.
Primarily support computers with Microsoft Windows 8.1, 8.0, 7, Vista, XP.
Android or Amazon Kindle based tablets experience.
My advantage of working there are the pluses I provide for consulting services
to the IT customers outside of general business scope. The company and the customers look forward
to talking with me on many regards of system recommendations for these topics.
I left this Office Depot position 09/04/2014 due to impending store closure.
I was out of work from October 4th, 2012 through April 4th 2013.
Camel Rock Casino
17486a Highway 84/285
Santa Fe, NM 87506
984-8414
MIS Director from September 3, 1997 through October 4, 2012
Responsible for the management, maintenance, and security of the entire company's data/system operations and network(s). Evaluated alternatives and developed recommendations for technology/process solutions to meet business requirements. Designed, documented and executed appropriate maintenance procedures including systems upgrades, patch management and system backups/restoration. Practiced network asset management by maintaining network component inventory, related documentation and technical specifications. Continual monitoring of network/system performance. Served as system(s) expert providing technical support and configuration of network/system based applications. Managed firewall(s), network and systems devices, and provided configuration updates to the many devices as needed. Responsible for support and development of company disaster recovery plan.
Provided leadership in evaluation, planning, testing, installation and configuration of all applications and
systems. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports, and access. Provided training and support to ensure company staff had necessary tools to perform tasks efficiently. Collaborated with teams/departments to ensure smooth work flow and efficient organizational operations. Designed IT Support strategy that clearly defined workflow between employees, external clients, application teams, and infrastructure operations team. Over the many years huge responsibilities and tasks included converting systems and migrating data from DOS Networks to Novell Intranetware Networks, then to Microsoft Windows Novell Networks.
Also migrated from older IBM AS/400 to newer AS/400 models then converted these systems
to Microsoft SQL Networks. Last completed big project was a huge infrastructure changeover
running version of Microsoft SQL 5.0 on to new infrastructure with some server virtualization
included, this large project was implemented in fourth quarter of year 2011.
Microsoft Windows versions of XP, Windows for Workgroups, Vista, and 7 were used,
also many versions of Windows Server & Windows advanced server.
Creative Computer Resources (CCR) Subcontractor
507 Jemez Dr #58
Santa Fe, NM 87505
From: July 1995 - September 1997
Hourly Wage: dependent on services $25.00/hour-$135/hour
Hardware Used: MIDRANGE COMPUTERS NCR 6000, IBM AS/400, HP Servers
PERSONAL COMPUTERS:
AST, Dell, Compaq, Gateway, Hewlett Packard, IBM, NEC, Tandy, Leading Edge's, & Many Other Clones.
Coordinated with companies, systems and partners to finalize designs/implementation of
systems/applications being put in production for business use.
Did provide training and support to ensure the company staff had necessary tools to perform
tasks efficiently.
Provided documentation on start-up, shut down and first level troubleshooting of processes
to their assistance/help desk staff.
Coordinated with third party development team on configurations, installations, implementations
and engineering (if needed), and the related professional service activities and tasks.
Some programming tasks of systems were put into production.
Software Used:
The Operating System on each midrange, mainframe, or P.C
Real time programming systems in DBASE III PLUS, CLIPPER, FOXPRO, MICROSOFT ACCESS on PC's.
DOS versions 3.20, 3.30, 4.00, 5.00, 6.00, 6.10, 6.20, 6.21, 6.22, 7.00
WINDOWS versions 3.0, 3.1, 3.11, Workgroups, 95, 98, NT, XP.
dBASE III+, IV, V, f/WINDOWS, Q&A, ACCESS, FOXPRO.
Lotus 1-2-3 for Dos & windows, Quattro Pro, MICROSOFT EXCEL
Wordperfect 5.1, 6.0, 6.1, Microsoft Word 5.0, 6.0
Autocad 10, 11, 12, 13, LT for Windows.
Aldus Pagemaker, Corel Draw
PROCOMM, PC-ANYWHERE, Compuserve, America Online, Internet Explorer.
XTree, Norton utilities, Check-it, Direct Access, Sidekick.
Novell Netware, Lite. versions 2.22, 4.00, 4.01, 4.10, 4.11, Netware
5250 for the AS/400, RUMBA, RUMBA/400, PC/SUPP/400, Client Access/4000
Plus a great deal of other utilities, miscellaneous software for the P.C.'s
Job Duties:
Consult, configure, Advise and Support of Installation, Operations of Hardware & Software for Computer Systems utilized at a variety of businesses. Such businesses included, but were not limited to:
CAMEL ROCK CASINO, CITY OF SANTA FE, CITY OF ESPANOLA, CITY OF
TIERRA AMARILLA, CITY OF ALBUQUERQUE, CITY OF LAS VEGAS, Many
Banks & Credit Unions, Many Hotel & Motel Establishments, Local Schools, Small & Large Businesses &
Individual home users. Many businesses in NM and southern CO.
To provide technical support in all areas of hardware, software and related equipment pertaining to computer systems and its uses.
City Hall
City Of Santa Fe
Data Processing/MIS Dept 200 Lincoln Ave.
Santa Fe, NM 87504
Job Titles:
Programmer Analyst, Systems Analyst, Micro-Computer PC-Support/Staff Trainer, Computer Programmer, Computer Operator and Computer Technician
From: September 1985 - June 1996
Hardware Used:
MIDRANGE COMPUTERS
IBM AS/400 SYNON, RPG III, CL, IBM SYSTEM 38 RPG III, CL, SDA BURROUGHS 1800 COBOL
PERSONAL COMPUTERS:
IBM P.C. IS, X.T. IS, A.T.'s, PS/2 and PS/1 MODELS
AST, Dell, Compaq, Compuadd, Gateway, Hewlett Packard, Nec, Tandy, Leading Edge's, Kaypros, WYSE,
Zenith & Others
Software Used:
The Programming Language and Operating System on each mainframe.
Real time programming systems in DBASE III PLUS, Clipper & BASIC on PC's.
DOS versions 1.10, 2.10, 3.00, 3.20, 3.30, 4.00, 5.00, 6.00, 6.10, 6.20
WINDOWS versions 1.00,286,386,3.0,3.1, 3.11, and Workgroups.
dBASE II, III, 111+, IV, V, WINDOWS, RBASE 4000, Q&A, PFS File, ACCESS, FOXPRO, R&R
Report writer. Lotus 1-2-3 1.0, 2.0, 2.2, 2.3, 2.4, Windows. MS-EXCEL, Quattro Pro, Microsoft Multiplan,
Supercalc, Visicalc, Symphony Wordperfect 4.2, 5.0, 5.1, 5.1+, 6.0, Windows, Multimate, Microsoft
Word 4.0, 5.0, 5.5, Windows, Wordstar, Q&A, Easywriter Autocad 10, 11, 12, 13, for Windows,
Harvard Graphics DOS & Windows, Aldus Pagemaker, Corel Draw PROCOMM,
PC-ANYWHERE, CROSSTALK, Mirror, America Online, Compuserve, XTree,
Norton utilities, PC-TOOLS, Mace Tools, Check-it Direct Access, Norton Desktop,
Norton Editor, Sidekick. Novell Netware, versions 2.15, 2.22, 4.00, 4.01, Netware Lite.
5250 for the AS/400, SYS/38, RUMBA, PC/SUPP/38, DCA, IRMA
Plus a great deal of other utilities, extras for the P.C. 's
Job Duties:
Advise and Support of Installation of Hardware & Software of Personal Computers.
This included: Decision making on what was to be utilized and by whom. Decision making
on what to purchase and from what vendors, under GSA Contracts or through bidding process.
Track orders, place orders, receive and schedule installation, and close out purchase order.
Seeing purchases come through. Check validity of orders when they were delivered. Track
serial numbers and maintain inventory of items ordered.
To provide technical support in all areas of hardware, software and related equipment pertaining
to microcomputers. Inspect equipment, test all components. Install all necessary related
peripheral equipment to examine if it functions correctly.
Maintain and monitor personal computer operations, warranty periods, and familiarize employees
of operation of such equipment. Track proper Provide technical support on systems in the range
of basic desktop, advanced cadd workstations, networking workstations with multiple configurations.
This included upgrades, tweaking for optimum performance, or resolving complex problems such as
dealing with IRQ's, Memory Allocation errors, or device driver compatibilities. Repair/replace
malfunctioned hardware peripheral devices.
Provide a means of downloading data/programs from host to be used on Personal Computers.
Maintain a smooth running data processing environment. Monitor systems for errors and problems.
Backup data onto other media, and provide training. Running jobs/programs at the specified
request of users and/or staff members. Included printing on specified form type and special
instructions on how to perform operation of particular system/program. Ability to correct problem
at hand and make necessary changes and program fixes.
P.C. support, whenever a question or advice was needed, I am asked to help out with the situation.
Whether it be a Lotus worksheet, printout, graph, or installation on a specific hardware device type,
I could be involved in the decision making process. Or if a specific system which did not
need to be kept on midrange system I could write up system on Dbase on the Micro's. Or someone
accidentally lost their data off of the system I could retrieve all lost/erased/formatted data.
Anything in not normal function I was called to alleviate the problem.
Training on software packages, making menu systems for hard-disk inexperienced users, writing macros
for inexperienced Lotus users. Training on backup procedures, virus protection, data acquisition.
I have been assigned to teach/train/tutor any city of Santa Fe staff, who requests it, any particular
subject on the Microcomputer. Whether it be a software application package, DOS, a
programming language, Lotus, Multiplan, Dbase, or any subject they so desire.
I am taking this task with great responsibility as I would any task.
This also gives me the ability to work with the over 440+ PC's the City of Santa Fe has
acquired and the users to get their feedback on such application uses. It is a great feeling to
have this going and many OTHER things to make computing a little easier.
Peripheral equipment I am experienced in configuring and installing: P.C. IS, Motherboards,
Hard Drive/Floppy Drive Controllers, power supply's, RAM Chips, Hard Drives, Floppy Drives,
Video Cards, I/O Controllers, Monitors, Keyboards, Tape Backup Units, UPS's, Plotters, Scanners,
Mice, Trackballs, Digitizers, CD-ROM, Removable Media, Modems, Dot Matrix Printers, Inkjet Printers,
Laser Printers, Thermal Printers, Sound Cards, Multimedia Kits, Processors, DRAM Chips,
SCSI Controllers, digiboards, and various other special i/o devices. Running cables for long
distances at a time, whether be for printer switch boxes, networks, phones.
Achievements
1988 Nominated by IBM Corp., as a Personal Computer Technical Coordinator.
April 1991 Employee of the Month.
1991 Employee of the Year.
Guadalupe Credit Union
428 Agua Fria St.
Santa Fe, N.M.
Job Titles:
Computer Operator
From 5/1984-9/1985
Hourly Rate $ 4.25/hour -$5.75/hour
Hardware Used:
IBM 5341 on-line system
Personal Computers: Tandy 1000, Radio Shack model IV, IBM P.C
Software Used:
Microsoft Multiplan, Lotus 1-2-3, Pfs:file & report, Dbase II Dbase III, word processing, and others.
Job Duties: In charge of setting up templates for the spreadsheets so the user can easily adapt
the necessary figures into the worksheet, this included setting up financial worksheets, payroll,
loan amortizations, and any other useful utilities.
I still help this institution when they request it. Also I do train the new staff on how to use their
personal computers with whatever particular utilization project they need. And/or write programs
suited to their need.
I left this job for a career in what I want to do and do best.
College of Santa Fe
Registrars Office
Santa Fe, N.M.
Job titles:
Computer Operator/Records Technician. From 12/82 -12/83
Pay Rate -Student Wages
Hardware Used:
Data General Eclipse...BASIC, FORTRAN, and others Personal Computers:
Kaypro, Texas Instruments, IBM PC, Leading Edge Software:
Software Used:
Easywriter, Lotus 1-2-3, Dbase II, and many other useful utilities.
VISICALC, Wordstar
Job Duties: Duties included inputting schedules, grades, changes, and any other data pertaining to
a school students personal record. Also maintaining these records for students while in school or
for future use of. Writing a few simple programs to keep tasks complete. Getting jobs run on time
and specified reports completed.
I left this job for a better paying job while still enabling me to continue my education.
University of New Mexico
Resource Economics Dept
Albuquerque, N.M.
Job Titles:
Computer Operator/Programmer From 9/1982-12/1982
Pay Rate -Student Wages
Hardware Used:
Digital Vax
DEC
Personal Computers: Apple
Software used:
Basic, Cobol, Fortran Programs for the Apple
Job Duties: Duties included running and monitoring jobs as well as maintaining programs in use to
work with the different settings. Quantities of the work was done for the state of New Mexico,
Los Alamos Nat'l Lab, and the School itself.
We used programs that would help in forecasting the economy of the city/state/ and in some instances the nation and world. We would simulate the periods (time) for the current economy so to speak to predict the future economy. Plotting charts, maps, graphs, based on different scenarios for use with the
data gathered. This job was very interesting. Lots of key entry.
I left this job because I transferred to a different school.
I have a love for working with computers and I can make them do almost anything, because I have
been around them for so long. Enjoying the pleasure to experience the evolution of personal computers
first hand.
SPORTS:
Jogging, Basketball, Outdoor activities -camping, fishing, boating.
READING:
Good books/articles on computer related subjects; sports, the current news-breaking items.
HOBBIES PC/ENTHUSIAST: Since having my own Personal Computer(s) early on in life, had
enabled me to gain a vast amount of experience on computers, programming languages, software programs and utilities. Within each job I had the opportunity to tutor/train people on various subjects, aspects of how to get things done with a computer. Whether it was done with a pre-written application or a program tailored to their needs, or complex hardware setup.
Also enjoy hobby of building/repairing/replacing complete systems for businesses/family/friends.
From the computer case, motherboard, ram, processor, controllers, to a complete functional system.
In 1989, I was honored by INTEL corp., for selling the most computer processors in the Northern New Mexico areas.
Below is a list of some of the Programming Languages/Software that I am fluent with or have at least had the opportunity to work with:
ASSEMBLY LANGUAGE, BASIC, C, FORTRAN, PASCAL, COBOL, RPG, DBASE (all versions),
LOTUS (all releases), PFS: (all series), RBASE 4000, MULTIPLAN, SUPERCALC, WORDSTAR,
MULTIMATE, MICROSOFT WORD, WORD PERFECT, EASY WRITER, SUPERWRITER,
PC-WRITE, FRAMEWORK (integrated package), LOTUS SYMPHONY (integrated package),
ABILITY (integrated package), Q & A (integrated package), ELECTRIC DESK (integrated package),
XTALK, MIRROR, PROCOMM, QMODEM, PC-TALK, MS-DOS (up to 6.22),
PC-DOS (up to 6.1), WINDOWS, DESQVIEW, QEMM, SIDEKICK, RAM-DISKS,
PRINT SPOOLERS, SUPERKEY, OUTLINE PROCESSORS, MANY-MANY RAM
RESIDENT UTILITIES, DEBUGGERS, PC-TOOLS, NORTON UTILITIES,
MACE UTILITIES, PC-PAINT, COREL DRAW, PAGEMAKER, HARVARD GRAPHICS,
NOVELL NETWARE, WINDOWS FOR WORKGROUPS, AND SOME STUFF I'VE
WRITTEN MYSELF.
I have a gifted talent to make a pc work up to its potential, if not better. I have a great knowledge
of pc's: (The real models, clones, compatibles, and some non compatibles) Experience on many
Operating systems, and some mid-range computers and some main-frame computers. I possess
experience in the hardware installation of boards, chips, internal devices pertinent to motherboards,
printers, modems, switches, communication emulation circuit boards and how to make them work
properly. Greatest reward is being delighted, when the end user(s) were able to assume new duties
to make their job(s) more facilitated with the technology growth they had absorbed.
Contact this candidate