Customer Service Sales Manager
Resume:
Ryan Jones
Hampstead, NC *****
*********@*****.***
Work Experience
Sales Associate
Clayton Homes-Hampstead, NC
May 2024 to Present
• Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
• Collaborated with cross-functional teams such as marketing and operations to implement promotional campaigns effectively
Sales Director
Southeast Foundation & Crawl Space Repair-Clinton, NC May 2023 to Present
• Own and hit/exceed annual sales targetswithin assigned territoryand accounts
• Develop and execute strategic plan to achieve sales targets and expand our customer base
• Build and maintain strong,long-lasting customer relationships
• Partner with customers to understand their business needs and objectives
• Effectivelycommunicate the value proposition through proposals and presentations
• Understand category-specific landscapes and trends
• Reporting on forces that shift tactical budgets and strategic direction of accounts Sales Manager
Critter Control-Durham, NC
January 2022 to May 2023
In this role I came on board to help facilitate the change over from sales/tech into a sales team and production team. I implemented procedures and processes as well as a consistent sales process. I am responsible for job descriptions/expectations and composing those for the new employees handbook. I am responsible for recruiting, training, discipline, and overall accountability for the sales department. I am responsible for forecasting sales, setting achievable goals, reviewing KPIs and holding everyone accountable, as well as teaching proper mindset in order to achieve maximum revenue for the company as well as the salesperson.
Outside Sales Manager
Tar Heel Basement Systems-Raleigh, NC
May 2019 to December 2021
Run assigned appointments for basement and crawlspace waterproofing, foundation settlement, and exterior drainage. Close sales using great people skills and the ability to close the sale by being consultative and listening intently. I have a great ability to be detail oriented and effectively communicate clearly, the benefits of having our products and services in their home. I use my time very wisely, prospecting for possible opportunities and gaining referrals. I am detailed with all of my paperwork and communication with management and production. I make myself available at all times, whenever is convenient for potential clients, to maximize opportunity and revenue for myself and the company. I also train, recruit, and do ride alongs with sales reps to help them grow professionally. Sales ManagerProject Manager
The Water Specialist-Hillsborough, NC
December 2014 to April 2019
Responsible for growing the business by overseeing sales and installation of projects that consisted of water filtration systems as well as plumbing and septic systems. Responsible for selling projects and services as well as overseeing sales team providing training, hiring, support, and clear communication and expectations. Oversee projects from start to finish coordinating crews as well as providing on site support on with projects when needed.
Owner/Operator
RC's Electronics and Repair-Mebane, NC
April 2008 to December 2014
I operated my own electronics business focused on the sale and installation of CCTV systems to residential and businesses. My team consisted of 7 to 10 sales people and 4 installers. Scheduling, training, and continuing education was my major focus with high emphasis on training and development of sales force. For myself, customer satisfaction and quality communication were key points in running a successful and profitable business.
Sales Manager
Larry King Chevrolet Buick-Hillsborough, NC
April 2002 to March 2008
Responsible for meeting and greeting customers, helping assist in the purchase of new and used vehicles, as well as help sales associates close deals. Also responsible for inventory management, making sure to be profitable, and advertising. Started a business development center while there, giving the dealership an online presence.
Education
Associate in Electronics
Kentucky Tech - Central Campus - Madisonville, KY
January 1997 to June 1999
High school diploma or GED
Skills
• Management (10+ years)
• Maintenance
• Troubleshooting
• Project Management
• Electrical
• Sales Experience
• Account Management
• Sales
• CRM
• Inventory Management
• Powerpoint
• MS Office
• Quickbooks
• Cold Calling
• Data Entry
• Business Development
• Upselling
• Recruiting
• Outside Sales
• Inside Sales
• B2B Sales
• Customer Relationship Management
• Sales Management
• Procurement
• Negotiation
• Relationship Management
• Pricing
• Time management
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Training & development
• Merchandising
• Computer Networking
• Purchasing
• Plumbing
• Operations Management
• Branding
• Construction
• Commercial driving
• Retail management
• Customer service
• Process Improvement
• Product Development
• CCTV
• Profit & Loss
• Salesforce
• Strategic Planning
• Business Analysis
• Research
• Leadership
• Analysis skills
• P&L Management
• Management
• Supervising experience
• Retail sales
• Forecasting
• Budgeting
• CRM software
• Sales
• Customer service
• Inside sales
• Sales management
• Product demos
• Outside sales
• Customer relationship management
• Direct sales
• Upselling
• Account management
• Team management
• B2B sales
• Salesforce
• Marketing
• Financial acumen
• Territory management
• CRM software
• Business development
• HubSpot
• Recruiting
• Live chat
• Branding
• Google Suite
• Profit & loss
• Senior leadership
• Mentoring
• Events management
• Project management
• Hospitality
• Product management
• Outbound calling
• Cold calling
• Telecommunication
• Analysis skills
• Analytics
• Telemarketing
• Training & development
• Lead generation
• Production planning
• SaaS
Certifications and Licenses
CPR Certification
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