Customer Service Front Desk

Mesquite, TX ***** 469-***-**** *****************@*****.***

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company

success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers

skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills

Efficient and Detail-Oriented

Building Customer Trust and Loyalty

Multitasking and Prioritization

Understanding Customer Needs

Experience

CUSTOMER SERVICE AGENT 06/2020 - 11/2022

Aspire - Dallas, TX

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis.

Managed high-volume of inbound and outbound customer calls.

Reviewed files, records, and other obtained documents to respond to customer requests.

Maintain customer accounts and record account information.

CHILDCARE ASSISTANT 11/2019 - 02/2020

Precious Lamb Daycare - Duncanville, TX

Supported children's emotional and social development with one-on-one attention.

Used clear communication and professionalism to develop constructive relationships with families.

Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.

Organized and planned age-appropriate reading, crafts and music lessons.

Balanced schedules to promote optimal rest, play and educational periods.

FRONT DESK RECEPTIONIST 05/2018 - 06/2019

TheSalon972 - Dallas, TX

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Received incoming calls and coordinated with staff to fulfill customer requests.

Signed for packages, recorded deliveries, and distributed to personnel.

Drafted professional business documents, spreadsheets, and correspondence.

Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Input customer data into reservation systems and updated to reflect room changes.

Education and Training

Poteet High School - Mesquite, TX

General Studies, 05/2020

Member of The Source of Hope, 2012-2022

Member Boys and Girls Club, YMCS, 2017-2018

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