People Operations Talent Acquisition

NATALIE RACHELLE CARPENTER MA, SHRM-CP

972-***-**** ● ***.****************@*****.***

PEOPLE OPERATIONS PROFESSIONAL & TACTICAL LEADER

Dynamic People Operations Professional and Tactical Leader with proven success in directing full spectrum People Operations, with concentrated expertise in Recruitment, Retention, Brand Development & Storytelling, Employee Engagement, Empowerment & Relations, coupled with a foundation in Training and Development, Labor Law and EEO/Affirmative Action. A result driven team- leader, with 12+ years of HR operational experience accompanied by an exceptional collaborative approach, bringing transformative organizational development and growth.

SUMMARY OF QUALIFICATIONS

Recruitment and Retention Strategist & Advisor Superior Recruiting Skills, Vendor & Partnership Relations Architectural Pipeline Development/Mgmt. Strategic Negotiation Practices AI Integrator/Explorer in Talent Attraction Persuasive & Influential Communicator Budget Mgmt. & Forecast Analysis Employee Relations, through DE&I Lens & Focus HR Leadership & Training Staff Policies/Procedures Development Employee Engagement Strategist & Enthusiast Staff SOP Implementation Branding, Recruitment & Marketing Innovator Collegiate & Industry Partnership Administrator

PROFESSIONAL EXPERIENCE

*CONFIDENTIAL SEARCH*

CR architecture + design, (HQ – Cincinnati, OH) Dallas Studio (Texas) (Architectural & Design Sector)

TALENT ACQUISITION MANAGER (October 2022 - Present) *CONFIDENTIAL SEARCH*

Reason for Seeking: C-Suite Leadership turnover Now serving under 3rd C-Suite Officer in less than year 1 of my employ.

Key Accomplishments

• Direct the planning, development, and evaluation of recruitment, staffing services of the firm while restoring HR’s functionality within the organization, including establishing department goals & objectives in coordination with HR Best Practices and laws for 6 US locations

• Collaborate & institute, with the Marketing Director, to build an engaging brand story, consistent method of conveyance, digital collateral, storytelling & timeline for consistent branding and recruitment marketing (targeting optimal user experience)

• Create & implement creative outreach methods for employee engagement, candidate & client engagement experience

• Designed and implemented a “New Hire Processes & Procedures” based on 3-year Strategic Vision

• Created an Auditing System for Employee Records Management, to ensure documentation accuracy and data integrity for the firms legacy knowledge

• Incorporate & utilize AI (ChatGPT) as a tool in driving -- sourcing, recruitment and process efficiencies

• Direct & create HR Interview Training Videos for Hiring Managers Recruitment, Engagement & Retention

• Create & direct the planning, development, coordination and evaluation of Recruitment & Staffing of the talent acquisition department; including establishing department goals & objectives

• Identify & define personnel needs with key stakeholders for our 6 U.S. locations

• Create a "best-in-class" full-cycle recruitment experience

• Actively source and interview high quality candidates

• Hold weekly C-Suite & leadership meetings, by discussing, advising, contributing, and collaborating on various implications of client operational needs, administrative decisions, and achievement of the firms goals

• Identify current & future needs of the firm & align processes & procedures; including recruitment, selection, onboarding, professional & leadership development, training, engagement, evaluation and retention strategies

• Develop, support and facilitate effective processes for the screening & selection of professional technical talent

• Implement, manage and provide on-going staff training of a Passive Applicant Tracking & Client Lead Generation Software (MONDAY)

• Manage a Sr. Talent Acquisition Specialist and tasked with growing a Talent Team as warranted

• Coordinate the development &maintenance of DE&I compliant job intake forms, job descriptions & job postings

• Attend Civic Events, i.e. Chamber of Commerce, Client Groundbreaking activities as CR’s Brand Ambassador & Representative for client relationship & business development

TEXANS CAN ACADEMIES, Dallas, Texas (Education and Academic Sector)

DISTRICT RECRUITING MANAGER (February 2021- October 2022)

Reason for Transition: Chief HR Officer turnover Under TEA Conservatorship and now serving under the 4th Chief HR Officer in less than one (1) year, I have had the privilege of functioning unofficially, in a HR Director capacity during two of the Interim CHRO’s, servicing over 650 employees at over 14 campuses statewide, with student enrollment at 5,000+. At which time, I had 4 direct reports, and had to re-staff the HR Team, during that time frame, as well.

Key Accomplishments

• Directed the planning, development and evaluation of recruitment, staffing and substitute services of the HR department while restoring HR’s functionality within the organization, including establishing department goals and objectives in coordination with the CHRO’s school charter recertification efforts

• Since February 2021: Recruited, Onboarded and Placed 271 TCA employees (Central Administrators, Educators, School Counselors, Professionals, Support Staff and Para-professionals),

• Tracking from a budgeted school year, 7/1/2021 - present, Hired/Placed 184 employees, which is more than double the hires of the past 2 academic years, in an unprecedented time with a 90% fill ratio on extended offers)

• Produced first TCA Recruitment & Retention Plan 2022-2023

• Directed and implemented the rebranding of the organization

• Collaborated in restructuring compensation manual

• Designed and implemented the first “New Hire Processes & Procedures” since the inception of the school

• Created an Auditing System for Employee Records Management, to ensure documentation accuracy and data integrity

• Employed a tracking System for Teacher & Paraprofessional Credentialing through EFinance

• Transformed the HR Department to a “Welcome, We’re Glad You’re here" place to be heard, a department that exudes- “We are here for you, through advocation and service in an environment that is warm and inviting; offering coffee, treats and a listening ear.”

Executive Leadership Organizational Management Budget & Fiscal Management Policies & Procedures Recruitment, Engagement & Retention

• Identify and define personnel needs within TCA’s 14 area campuses

• Identify current and future needs of the district and align processes and procedures including recruitment, selection, onboarding, professional and leadership development, training, engagement, evaluation and retention strategies

• Create and direct the planning, development, coordination, and evaluation of Recruitment, Staffing and Substitute Services of the human resources department including establishing department goals and objectives

• Discuss with the Executive Cabinet & Superintendent by advising, contributing, and collaborating with Cabinet on various district operations, administrative decisions, and accomplishment of district goals

• Responsible for the staffing of all departments and secondary schools to include general education, bilingual/ESL, special education teachers, highly specialized programs professionals, and paraprofessionals

• Develop, support, and facilitate effective processes for the screening and selection of Secondary schools, auxiliary, and other applicable staff

• Initiated the development of an organizational retention plan for addressing personnel needs at the campus leadership and teaching levels

• Coordinate bi-monthly marketing meetings/trainings with school staff to help support their recruitment and retention goals

• Ensure that all Secondary teachers and instructional aides are highly qualified upon hire

• Supervise the administration of fingerprinting, criminal background checks and certification/licensure validation for incoming employees districtwide Serve as resource person to administrators and employees on certification concerns, act as liaison with certification compliance team, employee relations, school leadership and external stakeholders

• Hold fall leveling and spring budget meetings with campus administrators; including securing assignments for released personnel

• Develop and implement a well-coordinated and effective approach to recruiting teachers and other employees as a brand champion for TCA through endorsing the benefits and merits of working for our District

• Design and implement market research to drive the recruitment strategies and to enable TCA to appropriately tailor recruitment campaigns to various sectors and track trends over time

• Monitor employee retention and turnover through analysis of data and exit interviews

• Administered and managed Job Fair and college partnerships

• In-Process of creating comprehensive districtwide New Hire Orientation & Interactive video presentation to be available at the beginning of the school year, and year-round for all additional hires

• In-Process of collaborating with campus administrators to create a Welcome Packet based off our HR Template we create

• In-Process of supporting campuses and departments in showcasing the successes of our students and staff

• In- Process of launching a Mentorship program for all new hires

• In- Process of the implementation and oversight of effective districtwide employee recognition programs Employee Relations

• Advise supervisors of district policies and procedures in order to support employee performance management and corrective actions, including discipline and dismissal actions, and management of complaints

• Advise employees on the employee grievance process

• Handle routine HR inquiries to ensure a high level of service and responsive, knowledgeable support for employees and their supervisors.

• Explain HR policies and practices to employees as appropriate

• Interprets, implements, and administers organization-wide human resource policies and processes

• Drafts clear and concise written communications to address employee concerns and accurately relay information regarding district policies

• Determines credible years of service for salary step placement of employees from an accredited institution in accordance with TEA requirements and local policies and enter the years of service information.

• Keep campus administration and district staff updated on separation processes and procedures.

• Manage the separation process. Draft separation letters, notify appropriate department/individuals, update ERP system and update employee personnel files. Send out exit surveys and report on exit survey feedback.

Halff Associates, Inc., Richardson, Texas (Engineering and Consulting Sector)

CORPORATE RECRUITER (Feb. 2020 – Jan. 2021)

Reason for Seeking: Pandemic-Reduction in work

• Provide confidential guidance, facilitation, and collaboration for executive leadership and hiring managers to recruit, identify, select, and retain highly skilled and diverse candidates, nationwide.

• Proactively source, screen, interview and recruit for all departments, which include Architecture, Multi-discipline Engineering, CEI, Operations, Risk, IT, Accounting & Finance, HR and Administrative

• Filled twenty-three positions within last 8 months, leading recruiters in “key role” fills and CRM usage during this period. (Managing a req. load; averaging twenty-five requisitions throughout this time.)

• Utilize Newton/Paycor Recruiting for Requisition input, Recruitment and Onboarding; LinkedIn Recruiter for Competitive Technical role searches and Applicant Tracking on niche roles

VOLT Workforce Solutions, Irving, Texas

RECRUITER (Jan. 2018 – Jan. 2020)

Reason for Transition: Professional Promotion (Sought out by Halff Associates, Inc.)

North Texas Tollway Authority (NTTA), Plano, Texas

CORPORATE RECRUITER (Feb. 2017 - Jan. 2018)

Reason for Transition: Desired a better work/life balance

Stevens Transport, Mesquite, Texas

CORPORATE RECRUITER (Jan. 2015- Nov. 2016)

Reason for Transition: New Department Leadership & Restructuring

Hire Priority Staffing & Executive Search, Austin, Texas

SR. STAFFING COORDINATOR (Aug. 2011 - Nov. 2014)

Reason for Transition: Moved back to Dallas EDUCATION

MA in Journalism

University of North Texas, Denton, Texas

BA in Interdisciplinary Studies; Emphasis: Communication, Minor: Business & Social Science University of Texas at Dallas, Dallas, Texas Graduated Cum Laude

CERTIFICATIONS / MEMBERSHIPS

SHRM-Certified Professional (SHRM-CP), 2022 - present

ENDORSEMENTS

Heath Hostetler ********@*****.***

CR architecture + design, Former President 859-***-****

Susan Hathaway Brett, CPA (Inactive) ****************@*****.*** Cincinnati Incorporated, Chief Financial Officer 513-***-****

Norma Allen, JD, MBA, SPHR, SCP *******@*****.***

Cornell University, eCornell Course Facilitator 214-***-**** Texas Workforce Commission: Assistant General Counsel

Jed Reed **********@*******.***

Education Sector, HR Directing Consultant 214-***-****

Interim Chief of Human Resources at Greenville ISD & Texans Can Academies (Completed)

Director of HR at Garland Independent School District (Retired)

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