Customer Service and sales.

Megan Marie Casper

**** ***** ** ******** *****, VA 23451 Phone: 757-***-**** *****.*.******@*****.***

Culinary Arts/ Nutrition student seeking to bring a healthier lifestyle to clients through my passion for cooking. Strong desire to relay my 20 + years of customer service and sales experience to the culinary industry through knowledge of individuals nutritional needs, alternative ingredients and cooking techniques.

Customer-focused goal to provide the best possible care and customer service to all clients while also meeting employer goals. Also considering extending my program to include a Bachelor’s Degree.

AREAS OF EXPERTISE

●Growing Culinary Skills/ Techniques

●Professional Sales and Customer Service

●Excellent Communication Skills

●Inventory and Supply Control

●ServSafe Certified

●FOG Certified

education/ certifications

Culinary Institute of Virginia, Norfolk, VA

Associates of Science in Culinary Arts and Nutrition

Servsafe Certification

Cert # 18433291PROFESSIONAL EXPERIENCE

TASTE formerly known as Cuisine and Company May 2021- August 2023

Catering Cook

●Prep all food for catering events and items sold in Taste Catering, TASTE Unlimited and Zinnia

●Cook food for scheduled catering events

●Cook and serve food at onsite venues (parties up to 500)

●Prepare food for drop off catering, ie. party trays up to full dinners

●Create new sandwiches and deli side to sell in stores

●Help out in bakery when needed

●Daily kitchen cleaning/ stocking/ re-ordering

●Ongoing education on different diet restricted food options

●Helped to train incoming cooks

Lynnhaven Fishing Pier April 2014- December 2018

Manager

●Developed a rapport with customers to encourage repeat sales and quality assurance.

●Supported staff in inventory maintenance and daily tasks necessary to create a positive environment.

●Provided employee support, scheduling, ongoing education.

●Organized all charity events and partnerships with local businesses to benefit the community which were acting as “not for profit” organizations.

Great Atlantic Inc., July 2012- March 2014

Major Product Sales Professional

● Responsible for face to face retail sales of luxury products and lead follow up.

● Provided service to existing customers, answering technical questions, and handling day to day operations.

●Tasked with marketing strategies and advertising copy.

Cox Communications, January 2008-June 2013

Customer Care Representative

●Provided technical support inquiries to prevent and/or resolve customer escalations.

●Upsold Cox Communication packages to inbound callers and provide sales and retention help.

●Updated and maintained detailed notes in Cox's computer billing system.

National Leisure Group September 2000- January 2008

Travel Sales Consultant

●Identified client needs and offered assistance and recommendations for travel opportunities to meet those needs while making and confirming clients travel reservations.

●Responsible for accurate maintenance of all records relating to clients and client reservations.

●Maintained contact with past clients to provide excellent customer service, ensuring returning business.

Contact this candidate