Customer Service Representative
Resume:
KENYATA DUBOSE
*** ****** ** **** ******, La ****2 318-***-****
*******.******@*****.***
Experienced Administrative Medical and Customer Service Professional with a background in Hospitality Management and Direct Service Work. Excellent communication, interpersonal, and organizational skills, with the ability to work effectively alone, or as part of a team. Extensive knowledge of Microsoft Office Suite, and professional office procedures.
EXPERIENCE
JUNE 2021- APRIL 2024
Customer Service Representative, Nela Utilities
Assisted customers with billing and usage questions. Worked closely with technicians to schedule and follow up on service orders. Processed payments to accounts and refunds.
DECEMBER 2020-MAY 2021
Walgreens (WFH)
Called (and received calls from customers) regarding prescription refills and assisted with transferring to local stores.
NOVEMBER 2014 – JUNE 2018
UNIT COORDINATOR, MIDLAND MEMORIAL HOSPITAL
Ensured the unit flowed in and organized manner, providing direct interactive support to physicians and nurses. Maintained confidential patient records and information with a working knowledge of medical terminology. Prepared patient charts, answered phone calls, faxed labs and prescriptions, input patient information, and completed admission and discharge paperwork. NOVEMBER 2009 – MARCH 2011
SHIFT MANAGER, LAKESHORE MCDONALDS
Supervised daily shift operations and trained employees on company policies and procedures, ensured food safety, food quality and customer satisfaction. Resolved customer complaints regarding food quality, service and accommodations. Processed bi-weekly payroll, coordinated schedules, and completed regular inventory counts. Ordered and purchased equipment and supplies. Managed invoices and receipts for all order shipments. Opened and closed the site as needed.
June 2008-September 2008
RESIDENT ASSOCIATE, ST. JOSEPH ASSISTED LIVING
Provided in home care for elderly and disabled patients, assisted with living tasks such as preparing meals, feeding, bathing, dressing, and administering medication as directed. Ensured a clean and safe environment by assisting with cleaning and light house work.
ADDITIONAL EXPERIENCE
August 2016-September 2016
MEDICAL OFFICE ASSISTANT, FOR WOMEN HEALTHCARE
Scheduled appointments, received office calls and faxed labs for appointments, verified patient insurance, billing.
June 2018-December 2018
FOOD PREPARATION, WALK ONS BISTREAUX
Preparation of food items to be cooked, cooking food upon order, food handling safety
November 2018-April 2019
CASHIER/ BACKLINE PRODUCTION, ROSENBELL, INC
Customer service and hospitality, production of orders EDUCATION
MAY 2019
MEDICAL ADMINISTRATIVE ASSISTANT, ULTIMATE MEDICAL ACADEMY
(ONLINE)
MAY 2015
CARROLL HIGH SCHOOL, diploma
SKILLS
● Works well alone or with others
● Good communication skills
● Good leader
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REFERENCES
ILLYA GREEN PERSONAL REFERENCE KNOWN FOR TWELVE YEARS DEPT OF TRANSPORTATION
(318) 791- 3094
SUSANNE SHEPHERD FORMER CO WORKER KNOWN FOR FOUR YEARS MIDLAND MEMORIAL HOSPITAL
TIMOTHY POWELL MENTOR KNOWN FIVE YEARS WAREHOUSE SUPERVISOR
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