Customer Service Accounts Payable

CAREER SUMMARY

Dedicated and detail-oriented professional with extensive experience in bookkeeping, administrative support, and customer service, seeking a challenging position in bookkeeping, administrative, or receptionist roles?. Possessing a Bachelor of Applied Arts in Fashion and comprehensive training in computer and business skills. Eager to leverage my skills and expertise to contribute positively to the efficiency and success of your organization.

HIGHLIGHT OF SKILLS & QUALIFICATIONS

Over 7 years of experience working in customer service, demonstrating outstanding listening and communication skills

__ years of experience in administration and financial record-keeping position

Strong computer skills, with proficiency in Microsoft Office applications and QuickBooks accounting software

Excellent attention to detail and accuracy demonstrated in Bookkeeping work

Ability to understand and anticipate customer needs through active listening and empathetic communication

Effective organization and time management skills with the ability to prioritize and complete competing tasks successfully

PROFESSIONAL EXPERIENCE

Bookkeeper Dec 2023 – Feb 2024

David Richards – Agincourt ON

Trained on-the-job to learn QuickBooks effectively, demonstrating quick learning skills, computer skills, and adaptability.

Recorded financial transactions and maintained accurate ledgers using QuickBooks, ensuring compliance with company policies and procedures.

Managed accounts payable and receivable processes, including invoicing, billing, and collections, resulting in improved cash flow management.

Reconciled bank statements and verified financial discrepancies by collaborating with internal stakeholders and external partners.

Prepared financial reports and statements, such as balance sheets, income statements, and cash flow statements, to support decision-making and strategic planning.

Assisted with budgeting and forecasting activities by analyzing financial data and providing insights into financial performance and trends.

Facilitated payroll processing, including calculating employee wages, taxes, and deductions, and ensuring timely and accurate payments.

Conducted regular audits of financial documents and processes to identify discrepancies and implement corrective actions as needed.

Collaborated with management to develop and implement financial policies and procedures, contributing to the organization's overall efficiency and effectiveness.

Server 2016 – 2018

Holt Renfrew Café – Location?

Greeted customers warmly upon arrival, providing personalized recommendations and assistance with menu selections to enhance their dining experience.

Demonstrated exceptional knowledge of menu items, ingredients, and beverage options, effectively upselling items to increase revenue and customer satisfaction.

Took and accurately processed food and beverage orders, ensuring timely delivery and adherence to quality standards.

Maintained cleanliness and organization of dining areas, including tables, chairs, and condiment stations, to create a welcoming and comfortable atmosphere for guests.

Collaborated with kitchen staff and management to coordinate food preparation and service, facilitating smooth operations and minimizing wait times.

Handled cash and credit card transactions accurately, processing payments and providing receipts with attention to detail.

Resolved customer inquiries, concerns, and complaints promptly and professionally, demonstrating empathy and effective problem-solving skills to ensure customer retention.

Sales Associate / Customer Service Representative 2015 – 2016

Browns Shoes – Location?

Oversaw the brand’s inventory and ordered regularly from the suppliers to ensure products met customer preferences

Demonstrated expertise in determining proper footwear style

Collaborated with other store locations to check inventory levels when the store was out of stock for depleted and upcoming styles

Facilitated the transfer of products between stores to fulfill customer orders

Maintained an organized sales floor to ensure orderliness and visually pleasing selection of fashion shoes

Collaborated with upper management on sales techniques and in-demand fashion styles to enhance business

Sales Associate 2012 – 2014

Holt Renfrew: Jewelry & Accessories – Location?

Assessed individual customer using in-depth knowledge of jewelry and accessories, to establish long-term customer relationships

Operated cash registers, managed financial transactions, and balanced drawers

Greeted customers, responded to questions, and improved engagement with merchandise

Gained knowledge on the latest fashion industry trends to provide up-to-date style recommendations to clients and colleagues

Collaborated as part of a retail team to ensure immediate customer assistance during peak hours

Accounts Payable & Receivable Clerk DATE

Company Name – Location

Managed full-cycle accounts payable and receivable processes, including invoice processing, vendor payments, and customer invoicing, ensuring accuracy and compliance with company policies and procedures.

Conducted regular reconciliation of accounts to verify accuracy and resolve discrepancies in a timely manner, maintaining a high level of financial integrity.

Collaborated with internal departments and external vendors/customers to resolve billing and payment inquiries, fostering positive relationships and ensuring customer satisfaction.

Prepared and distributed monthly financial reports and statements, such as aging reports, cash flow statements, and account summaries, to support decision-making and financial analysis.

Assisted with month-end and year-end closing activities, including journal entries, accruals, and reconciliations, to ensure timely and accurate financial reporting.

Assisted with audit preparations and provided documentation and support to auditors during annual audits, ensuring compliance with regulatory requirements and internal controls.

EDUCATION & TRAINING

Computer and Business Skills Training 1999

Academy of Learning Career College – Toronto ON

Did you do a specific program (list here: Career Training Programs & Diplomas Academy of Learning)?

Bachelor of Applied Arts in Fashion 1994

Toronto Metropolitan University – Toronto ON

Contact this candidate