Executive Assistant Customer Support

Paula Dias

***** ***** ***** ****, ******, TX, **717 Phone: +1-917-***-****

Email: **************@*****.***

Summary

Detail-oriented Executive Assistant with a strong background in managing both household and corporate operations. Proven ability to organize complex schedules, manage staff, oversee budgets, and ensure smooth operations in fast-paced environments. Skilled in logistical coordination, multitasking, and providing high-level administrative support to executives. Fluent in English, Portuguese, and Spanish, with excellent interpersonal communication and a strong focus on enhancing efficiency, cost management, and service quality. Adept at event planning, handling confidential information, and supporting senior leaders with discretion. Work Experience

Personal Assistant and Household Operations Lead Austin, TX Nov 2021 – Present

● Managed all operational aspects of a high-profile household, including staff supervision, budget oversight, and logistical coordination.

● Organized daily schedules and ensured timely execution of household activities, coordinating with external service providers to meet executive needs.

● Supervised household staff, provided training, and maintained high service standards aligned with executive preferences.

● Planned and coordinated events, overseeing all details from logistics and catering to guest services.

● Managed finances, including payroll, household expenses, and vendor payments, ensuring cost-effective operations and financial tracking.

● Provided personal assistance to family members, including managing appointments, handling personal errands, and maintaining confidentiality. Accenture – Customer Support Specialist Ombudsman Office Austin, TX July 2021 – Nov 2021

● Provided high-level customer support by effectively managing escalations, ensuring timely and accurate resolutions to complex inquiries, and maintaining a high standard of service quality.

● Acted as a liaison between customers and various internal departments, facilitating clear communication to resolve issues efficiently and improve overall customer experience.

● Monitored and analyzed recurring issues to identify root causes, working with teams to implement proactive measures that minimized future escalations and enhanced operational processes.

● Played a key role in boosting client retention by ensuring that each customer interaction was handled with care, professionalism, and attention to detail, contributing to a significant improvement in customer satisfaction metrics. Accenture – Customer Support Associate Austin, TX Dec 2020 – Jun 2021

● Delivered prompt and professional support by managing a high volume of customer inquiries across multiple platforms, consistently meeting or exceeding response time and resolution goals.

● Reviewed and addressed client concerns across social media platforms, ensuring timely and effective solutions to maintain a positive brand presence and customer engagement.

● Collaborated with cross-functional teams to troubleshoot and resolve complex issues, providing critical feedback to improve service processes and enhance customer support strategies.

● Proactively identified trends in customer inquiries and flagged potential risks or opportunities for service improvements, contributing to the development of more robust client support strategies.

GE – Executive Assistant of the General Manager Brazil Sep 2012 – Dec 2012

● Supported the General Manager by organizing calendars, travel arrangements, and meetings, ensuring efficient coordination of all executive functions.

● Managed domestic and international travel logistics, including booking flights, accommodations, and transportation.

● Assisted with budget tracking, financial reporting, and procurement, ensuring smooth administrative operations.

● Facilitated cross-departmental communication, ensuring timely completion of tasks and smooth workflow between departments.

Society Michelin of Industrial– Executive Assistant to the Board of Directors Brazil Apr 2006 – Jan 2008

● Provided executive support to the Board of Directors, managing complex calendars, meetings, and ensuring alignment with key organizational priorities.

● Prepared budget and sales reports, offering critical financial insights for strategic planning and decision-making.

● Organized logistics for board meetings, corporate events, and high-level travel arrangements, maintaining efficiency and cost control. Wartsila– Offshore Marine Propulsion and Energy Equipment Maintenance Support Brazil Mar 2002 – Feb 2006

● Coordinated logistics and schedules, providing administrative support for marine propulsion specialists, and ensuring timely project execution.

● Managed customer service operations, handling budgets and negotiations to meet client requirements and ensure service satisfaction.

Education

Estácio de Sá University Rio de Janeiro, Brazil 1998 Bachelor’s Degree

Major: Business Administration

Skills

● Portuguese - Native

● English - Fluent

● Spanish - Fluent

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