Customer Service Quality Assurance

Ramona Martinez

**** * **** * ***** Weber, Utah *4405 • 801-***-**** • ************@*****.***

OBJECTIVE

To obtain a position that allows the opportunity to further develop and maximize my management skills in customer service-oriented innovation and problem solving, and success in driving goal achievement through a high-energy, hands-on management philosophy.

QUALIFICATIONS PROFILE

Skilled and personable years of experience providing consistent, approachable customer service, quality assurance, and a full range of various general skills. I am self-motivated, learn quickly, adapt to change and work well in a team environment.

KEY STRENGTHS

I excel at developing strong relationships with staff, senior executives, and clients; strong record creating a positive first impression. I am highly organized and conscientious; entrusted by management with confidential materials. I adapt quickly to new and evolving environments. I possess outstanding communication skills and continuously project a highly polished image. I have effective and efficient leadership skills, working in high energy environments, am an excellent team player, I incorporate meticulous attention to detail, ability to leverage existing best demonstrated practices to increase productivity. I am highly analytical and efficiently interpret facts to identify and resolve issues in my current work situation.

EXPERIENCE

Cashier-Permanent/Full-time, $14/hr, 40 hrs/wk-Trico LLC (Faststop), 08/07/24-Present

I am responsible for all types of transactions. These vary in complexity level and skills needed to complete them in a timely manner and precision.

I stock inventory and take an accounting for the end of the day.

I clean the store, various machines and areas. Organizing all shelves and throwing garbage.

Lead Production Worker-Permanent/Full-time, $19.50/hr, 40 hrs/wk-Lifetime Products, 04/19/21-05/03/24

Ran different machines that completed various parts of building a product.

Assisted supervisor with area assignments and ensured that each worker was in the correct assigned spot and had all the equipment needed for that quarter.

Kept track of how many products had been completed each quarter. Verified quality products were attained and would consult with quality control if needed.

Filled in for workers for breaks or absences.

Completed paperwork at shift’s end for total products produced and kept inventory.

Ensured area I worked at was clean for the next shift and all areas were cleaned. Threw garbage and products that didn’t meet quality standards.

Technical skills: Adept with Microsoft Office (Word, Excel, PowerPoint, Outlook), SharePoint, Blackboard, Oracle 11i, Adobe Acrobat. I have managed a complex, multi-line telephone system; type 75 words per minute and use 10-key with superior accuracy.

References

Nevaeh Martinez-Salazar-co-worker/friend 801-***-****

Dani Brooks-co-worker/friend 801-***-****

Alisha Murri-friend 385-***-****

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