Customer Service Representative
Resume:
Kimberly Lampley
Houston, TX *****
****************@*****.***
Seasoned customer service professional with over a decade of experience in client support, vocational assistance, and community integration. Proven ability to excel in roles requiring exceptional communication, problem-solving, and safety monitoring. Seeking a customer service representative position to leverage expertise in customer interaction and support. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Provide a ride-Cleveland, OH
September 2023 to August 2024
• Effectively manage customer inquiries and complaints, ensuring prompt resolution to maintain high customer satisfaction and uphold the company's reputation for exceptional customer service at Provide A Ride.
Direct Support Professional
Koinonia Homes-Independence, OH
August 2015 to March 2016
• Provided comprehensive support to individuals with mental and developmental disabilities to enhance vocational and residential independence, focusing on skill development in areas such as personal hygiene and daily living.
• Facilitated community integration for clients by assisting with socialization activities and promoting inclusive opportunities within the local community. Adult Program Specialist/Activity Coordinator
Our Lady of the Wayside-Valley View, OH
November 2013 to June 2015
• Developed vocational skills for individuals with mental and developmental disabilities, ensuring personalized support and progress tracking.
• Maintained a safe and nurturing environment, assisting with essential daily activities such as eating and hygiene.
• Facilitated community integration for program participants by providing reliable transportation and assistance during outings.
Loan Protector Customer Service Agent
Customer Service Call Center-Solon, OH
March 2010 to April 2013
• Delivered compassionate customer service, fostering skill development and independence among individuals with mental and developmental disabilities.
• Ensured the safety and well-being of clients by providing assistance with daily living activities, including eating, personal hygiene, and community participation. Lead Call Center Agent
Call Center Resources-Beachwood, OH
August 2010 to February 2013
• Managed customer inquiries, processed orders, and facilitated refunds and exchanges, ensuring high- quality service across multiple company accounts.
• Sustained product knowledge to proficiently address customer concerns and drive sales through effective communication and problem-solving.
Store Manager
Family Dollar-Cleveland, OH
June 2010 to July 2012
• Managed inventory and handled product merchandising to ensure a well-stocked and visually appealing store presentation.
• Delivered consistent customer service, efficiently processed transactions, and maintained security protocols.
Education
Diploma/Certificate in Dental Tech
Health Careers Center - Cleveland, OH
June 2000 to June 2000
Skills
• Knowledge and Experience Making Dentures
• Partials
• Bridges
• Crowns
• Retail Management
• Merchandising
• Developmental Disabilities Experience
• Caregiving
• Store Management Experience
• Inventory Control
• Meal Preparation
• Assistant Manager Experience
• Laundry
• Medication Administration
• Communication Skills
• Food Preparation
• Driving
• Customer Service
• Organizational Skills
• Retail Sales
• Home Care
• Microsoft Word
• Management
Certifications and Licenses
Driver's License
Contact this candidate