Customer Service Data EntryHighly skilled Property Liaison with 20 + y

CLEO M. DECOY

***. ***.**** CELL 415-***-**** MSG *******@*****.***

Highly skilled Property Liaison with 20 + years of experience in Housing, Resident Services, and Leadership dedicated to providing ongoing support.

SKILLS

Property Management

Budgeting

MS Office, Data Entry, Typing. Outlook

Crisis Intervention

Conflict Resolution Facilitation

Customer Service

Scheduling

Critical Thinking

Program Monitoring

PROFILE OF EXPERIENCE

Senior Assistant Supportive Housing Manager Tenderloin Housing Clinic, San Francisco, CA 03-2022 –12-2023

Train, supervise, develop, evaluate, and manage the performance and daily activities of staff in accordance with THC policies and directives.

Monitor, approve and manage staff timecards and scheduling.

Receive, notate, process and deposit monthly rental payments.

Facilitate meetings and conferences in collaboration with Support Services staff.

Enforce house rules and regulations in accordance with THC policy and procedure.

Receive, review, and respond to all resident and staff complaints and communications.

Set expectations for and oversee the quality of housing and maintenance services provided to residents.

As a part of the leadership team, develop systems, policies and procedures that improve the operations and services of THC properties.

Conduct and lead mandatory 72-hour resident wellness checks.

Partner and coordinate within the department and with other THC departments to meet objectives and ensure comprehensive services.

Receive, review, and investigate reports of minor and or critical incidents.

Work closely with Support Services staff to develop intervention and engagement strategies to ensure high quality, supportive, interactions with tenants to promote housing retention.

Act as an advisor and decision-maker for logistical matters related to building and unit repairs.

Support and facilitate a cooperative teamwork-oriented relationship with Desk Clerks, Maintenance, Support Services and other Housing Services staff.

Monitor and approve financial expenditures for building, maintenance, repairs, and events.

Monitor and track all maintenance, building repairs and unit turnovers.

Produce and post all notices and signage related to building and unit inspections and maintenance in compliance with housing regulations.

Manage, monitor and order supplies and materials for frontline essential staff.

Resident Manager Tenderloin Housing Clinic, San Francisco, CA 04-2017- 05-2023

Responds to after-hours maintenance emergencies.

Assist with after-hours tenant related issues.

Document and respond to after hour critical incidents.

Resolve tenant lock outs.

Support and assist desk clerks on after-hours shifts, as needed.

Conduct after-hour wellness checks on residents as needed.

Resolve minor maintenance issues, unclog toilets, operate shut off valves, investigate minor leaks.

Front Desk Clerk. Tenderloin Housing Clinic, San Francisco, CA 10-2013- 03-2023

Monitors activity of front desk and building.

Keep legal logs accurate and up to date.

Process paperwork and files.

Monitor phones and transfer calls to appropriate party.

Monitor and record all visitors and vendors entering and exiting property.

Records all maintenance issues and forward to appropriate department.

Orders supply's as necessary, for office and janitorial staff.

Maintained good relationships with outside neighbors.

Multi tasking.

Fast thinking, problem solving.

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