Team Lead Customer Service
Resume:
Michael Coppola
Norfolk, NY *****
********@*****.***
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem solving and planning. Extensive experience with task delegation and working in collaborative environments. Ready to make an immediate contribution to your organization.
EMPLOYMENT HISTORY
Team Lead
Walmart- Massena, NY 10/2015 – 05/2022
Processed customer discounts, returns and refunds according to store policies
Recommended employees for promotions and notified individuals of career progression opportunities
Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
Delegated tasks to team members according to project requirements and employee strengths
Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
Recommended changes in working conditions and equipment to increase business unit and team efficiency
Resolved problems and escalated high-level issues to supervisor within established timeframes
Conducted performance reviews to measure employee growth and skills
Notified supervisors of overarching customer and team member concerns
Took appropriate measures to correct service quality deficits
Maintained store inventories and ordered new materials to increase item availability
Reported malfunctioning and damaged equipment to supervisors and scheduled routine maintenance
Implemented security practices to preserve assets and minimize liabilities
Clerk
Greene's Liquor Store- Waddington, NY 06/2009 – 09/2015
Operated cash register and POS to process sales transactions and handle payments
Promoted visual presentation standards by keeping store replenished
Engaged with guests to understand and anticipate customer service needs
Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
Alerted management to potential security issues, supporting loss prevention and reducing shrink
Performed cleaning tasks, keeping store neat and organized
Drove sales through customer relationship building and suggestive selling techniques
Greeted and escorted customers to product racks and shelves to assist with finding merchandise
Provided product information to customers and aligned products with customer needs to boost satisfaction
EDUCATION
SUNY Canton- Canton, NY 05/2010
Completed Coursework Towards Associate in Science (A.S.) In Computer Information Systems
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