Business Development Customer Service

CHRISTIANA ODUSOGA

Jamaica, NY ***** 929-***-**** **************@*****.*** https://www.linkedin.com/in/christiana-odusoga-5067a2ba/ PROFILE SUMMARY

Innovative and detailed oriented business professional with management, customer service, payroll administration and client management experience specializing in creating, developing, and executing business development strategies. Possesses outstanding oral and written communication skills. With over 10 years of career in Account, client relations, strategic business development, hiring, and HR administration. I am passionate about driving organizational growth and efficiency. Excelling at establishing long-term quality relationships and addressing diverse customer needs by providing innovative business solutions Excellent interpersonal skills have formed long-lasting relationships with clients across the industry. PROFESSIONAL EXPERIENCE

Staffing Coordinator/Nursing Secretary Rockaway Care Center, Far Rockaway, NY. 09/2023 – 03/2024 Ensures that staffing, monthly rotation schedule is completed timely. Inputs all changes and schedule patterns into SBV. Completes weekly payroll accurately and timely and works closely with Director of Nursing. In addition, the Staffing Coordinator will be duly trained to assist with processing applications according to State and Federal guidelines and assisting with HR needs if Human Resource Coordinator is on vacation, etc., and as needed.

• Identifies the company’s staffing needs and develops strategies to fulfill them

• Screens candidates and supports the recruitment and training processes

• Ensures the compliance of all staffing procedures with the company policies and legal standards

• Assists with employee work schedules

• Prepares timely staffing reports and updates for management

• Responsible for making sure employees are paid accurately and on time

• Ensures correct employee compensation by collaborating with payroll coordinators/associates

• Gather information on hours worked for each employee

• Keep track of hour rates, wages, compensation benefit rates, new hire information etc. In the event HR is not available, staffing coordinator will assist with recruitment and application process.

• Coordinator will assist in finding new candidates to work for example. This can be both internal employees and external staffing agencies, advertisements, etc.

• When recruiting new staff, you will need to do the following screening before they can be scheduled for orientation: 1. NYSED (ONLY License candidates ex. LPNs and RNs, MID's etc.) 2. Office of Inspector General OIG (For all staff) 3. OMIG

4. SAM

5. National Sex Offender

6. Nurse Aide Registry for all Licensed and Unlicensed

• Completing and collecting all required documentation on the New Employee Check List

• Entire Application, including physical requirements is to be completed, processed, and checked prior to orientation. Service Representative II GEICO, Woodbury, NY 01/2022 – 09/2023 Responsible for bringing in business through innovative initiatives that resulted in increased revenue growth - through client contact by networking, researching and referrals to expand government and commercial business. Creates and maintains cost analysis reports, spreadsheets, and databases for business accounts, providing requested financial information to internal management and account holder personnel.

● Developed strong teaming partner relationships to maximize all business opportunities that may require additional backend support in providing personnel.

● Assisted teaming partners in identifying qualified personnel against labor categories for proposal efforts and providing recruiting support on any IT job requirements.

● Hold insurance licensure in 43 states and experienced in personal lines of insurance

● Exceed productivity goals by reviewing manual policy changes and effectively handling escalation requests

● Delivered exceptional customer service by displaying expertise, building trust, and enhancing customer satisfaction in a fast- paced environment

● Underwrite new and renewal business while adhering to state regulations and within underwriting authority. Service-Learning Provider Research Foundation of CUNY, Long Island City, NY 06/2019 - 08/2021 Responsible for partnering with organizations to identify and analyze client needs to create custom learning and development solutions that empower employees to drive performance and opportunity. Incorporate individualized instruction into daily Learning Strategies classes to help students achieve their learning goals while monitoring their progress toward those goals.

• Responsible for leading high school sophomores through a six-week service-learning process related to specific topics, providing teaching, and learning in which students use academic knowledge and skills to address genuine community needs

• Classroom management of participants over a six-week summer period

• Conducted and coordinated meaningful service-learning projects that will allow participants to apply conceptual knowledge to real-world situations

• Chaperon classes to ensure that all participants are learning in a safe, constructive manner

• Responsible for students' folders, including attendance, evaluations, and assessments Staffing Coordinator Cold Spring Hills Center for Nursing & Rehab, Woodbury, NY 11/2019 - 07/2021

• Responsible for planning and overseeing the staffing process

• Undertook and implemented various staffing solutions such as recruiting, scheduling, monitoring performance, and staff report preparations

• Assisted with orientation and the placement of newly hired employees

• Prepared timely staffing reports and updates for management

• Provided secretarial support for nursing unit secretary by maintaining and updating files Crew Trainer Chipotle Mexican Grill, Valley Stream, NY 05/2017 - 06/2021

• Trained other crew members on front counter service, register, hospitality, food safety, and sanitation procedure to deliver quality customer service

• Verify crew member's performance using the station observation checklist to ensure procedures are consistently being performed correctly and safely

• Coach new members on teamwork and selling techniques to meet time and sales target

• Screened candidates and supported hire and training process

• Developed shift plans with managers that pertained to crew member's strengths and allowed trainees to learn and practice new skills

• Responsible for opening and closing store, counting cash, and editing deposits for safe Account Representative Ricard Allen Inc., Long Island City, NY 10/2019 - 01/2020 Responsible for assisting field sales organization with information regarding new growth opportunities through prospective and current accounts.

• Responsible for positioning T-Mobile products and solutions within the area. Managed contracts and developed technology plans.

• Consistent production and learned client product knowledge to develop customer partnerships through solution-based selling.

• Maintained self-management and office presence/professionalism.

• B2B marketing and sales.

Human Resources Assistant Intern Naval Support Activity, Mechanicsburg, PA 05/2014 - 08/2014 Served as a link between leadership, management, and employees by answering questions, communicating decisions, and helping to resolve work-related matters.

• Maintaining employee and contract files, keeping the company in compliance with current laws, coordinating office activities and events and vendor relations.

• Responsible for administering benefits and other office perks, employee engagement, conducting new hire orientation and exit interviews, booking corporate travel and handling communication with international parent company regarding staff and other company issues.

OTHER EXPERIENCE

• Secretary Internship NYC Administration of Children Services, New York, NY 04/2013 - 08/2013 EDUCATION

• Delaware State University Bachelor of Science, Pre-Management/Business Administration 2022

• Northampton Community College Associate in Arts, Business Administration 2020

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