Business owner, management, customer satisfaction

Joanna Forbes

Hospitality Expert * Food Specialist

Experienced in managing restaurant operations, driving sales growth, overseeing inventory, and implementing training programs to enhance customer service and

satisfaction. Skilled in vendor relations and data analysis for business improvement.

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Brownsville, KY 42210

Work Experience

Owner

Southern Bougie

September 2021 - Present • Brownsville

• Enhanced online presence through strategic social media marketing campaigns

• Expanded customer base by implementing targeted email marketing strategies

• Increased sales revenue by optimizing website design and user experience

• Developed and maintained relationships with key vendors to ensure timely product delivery

• Analyzed market trends and competitor activities to identify growth opportunities

• Implemented customer loyalty programs to drive repeat business

• Managed inventory levels to minimize stockouts and maximize profitability

• Provided exceptional customer service to cultivate brand loyalty

• Collaborated with team members to achieve sales targets and operational goals

• Stayed up-to-date on industry best practices and emerging trends Owner

Kyrock Grill

January 2022 - May 2024 • Bee Spring

• Successfully managed all aspects of running Kyrock Grill from January 2022 to May 2024

• Implemented new marketing strategies resulting in a 20% increase in sales

• Oversaw hiring and training of staff members to ensure high level of customer service

• Maintained inventory levels and controlled costs to optimize profit margins

• Developed strong relationships with customers to drive repeat business

• Managed budget and financial reporting to track performance and make informed decisions

• Ensured compliance with health and safety regulations at all times

• Collaborated with suppliers to negotiate favorable pricing and terms

• Identified areas for improvement and implemented changes to enhance overall operations

• Led team meetings and provided guidance and support to employees General Manager

Waldens BBQ

March 2016 - January 2022 • Brownsville

• Achieved a consistently high level of customer satisfaction through effective management of daily operations

• Implemented cost-saving measures that increased profit margins by 15%

• Developed and implemented training programs that improved employee performance and retention rates

• Led a team of 20+ staff members to ensure seamless execution of restaurant and catering services

• Established strong relationships with vendors and suppliers to negotiate favorable pricing and terms

• Analyzed financial reports to identify areas for improvement and implemented strategies to drive revenue growth

• Ensured compliance with health and safety regulations to maintain a safe working environment for employees and customers

• Collaborated with marketing team to launch successful promotional campaigns that increased brand awareness and customer loyalty

• Spearheaded menu development and pricing strategies to meet customer preferences and maximize profitability

• Implemented technology solutions to streamline restaurant operations and enhance customer experience Manager Operator

Mickeys Towing & Garage

March 2012 - March 2016 • Brownsville

• Managed towing and accident recovery operations at Mickeys Towing & Garage from 3/2012 - 3/2016

• Oversaw parts and car sales for the company

• Performed general maintenance tasks to keep vehicles and equipment in working order

• Implemented management strategies to improve efficiency

• Provided exceptional hospitality to all clients

• Delivered top-notch customer service in all interactions Education

Edmonson County High School

High School, Business Management

August 1996 - May 2000 • Brownsville, KY

Business Management

Licenses and Certifications

Managers Certification

Servesafe

January 2022 - January 2027

Skills

Decision Making Team Management Supervising Food Preparation Organizational Skills Food Service Negotiation Time Management Bartending Cash Handling Food Safety Multitasking Microsoft Office Cash Management Conflict Resolution Store Management Automotive Maintenance Stocking Inventory Vehicle Maintenance Employee Relations Safe Food Handling Car Sales Shipping and Receiving Traits

Team-player

I care deeply about the success of the group or company of which I am a part. Dependable

I can be counted on to complete whatever task, objective, or job is needed. Passionate

I am enthusiastic, positive, and eager to do great work. Hardworking

I put my best effort into everything I do.

Dedicated

I am committed to the company"s success and loyal to the people and things I believe in.

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